Nathan Halliday Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Managing the Human Services layer of our technology enabled 24/7 physical health, safety and mental health servicesResponsible for leading the service delivery team that provide 24/7 on demand support across Australia, New Zealand and the UnitedKingdom.Focused on building a tech enabled approach to employee wellbeing. Ensuring the product is sustainable.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Designed the go-to-market strategy to launch into the Australian market. Included analysis on product market fit (long term roadmap), competitive landscape and customer research to identify target personas and segments.Built out the Australian team as the first employee. Designed appropriate organisational design to achieve the company goals. Then.

Sydney, New South Wales, Australia

Helped navigate the challenges that COVID played on growth plans and worked through a pivot to the business model to support the CEO and founder. Supported development and execution of the Strategic Roadmap for Sola.io with key oversight of finance, operations, HR and IT services.

Sydney, Australia

Operations Management for Insurance processes across Australia, China and Malaysia including the claims and customer service contact centre.Responsibility for creation, management and reporting on Operations Budgets across the operations centres.Responsibility for management or processes, staff and control to service 80,000 insurance claims and 600,000.

Key Responsibilities Management and accountability for claims handling services across Australia and Malaysia. An understanding of high level business strategy with the ability to define and execute business plans that make a significant contribution to the achievement of strategic goals. Building and sustaining meaningful stakeholder relationships.

Key Responsibilities Day to day management of the claims leadership team, responsible for 60 staff. Creation, oversight and responsibility for the department annual operations budget, in excess of $7m. Oversight and management of annual claims expenditure, in excess of $80m Refinement of processes to optimise efficiency and continuously improve.

Key Responsibilites Day to day Leadership of a team of 15 – 20 claims staff with varying experience and ability. Mentoring and training of staff members to ensure strong performance and key competencies. Contribution with senior management to the overall strategic direction of the claims function. Strong ability to deal with difficult customers and.

Masters Of Business Administration

Masters Of Management

Postgraduate Diploma Of Management, Business Administration And Management, General

Diploma, Management