Nathan Halliday Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Managing the Human Services layer of our technology enabled 24/7 physical health, safety and mental health servicesResponsible for leading the service delivery team that provide 24/7 on demand support across Australia, New Zealand and the UnitedKingdom.Focused on building a tech enabled approach to employee wellbeing. Ensuring the product is sustainable whilst delivering a high quality of care and consumer experience.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Designed the go-to-market strategy to launch into the Australian market. Included analysis on product market fit (long term roadmap), competitive landscape and customer research to identify target personas and segments.Built out the Australian team as the first employee. Designed appropriate organisational design to achieve the company goals. Then recruited, trained and onboarded 15 staff whilst building a high performing and engaged company culture.Became the public spokesman for Zipmex with regular media and industry appearances including AusBiz tv, Blockchain Australia, Aus DeFi and other industry bodies as well as hosting various educational workshops.Implemented appropriate policies and procedures to prepare the entity for licensing by ensure compliance with local regulation including financial service legislation, consumer protections as well asAnti-Money Laundering and Counter Terrorism requirements through AUSTRAC.As the Australian Director, Managed the Zipmex Australia Pty Ltd company structure including regular board meetings, financial statements and external auditingBuilt a 'growth engine' through experimentation, and designed 360 degree marketing campaigns to grow from 0 to 30,000 customers in the first 10 months of local operations.Grew a customer first culture by focusing heavily on creating a strong customer experience, support function and community engagement. This design led to referral campaigns and word of mouth acquisition becoming one of the strongest growth channels for the Australian business.Created relationships with professional bodies (Blockchain Australia & FinTech Australia) as well as regulatory bodies (AUSTRAC, Treasury & ASIC).Designed innovative partnerships with 3rd party business to build partnerships that create mutual value through discounts, access to knowledge and hosting event. Worked closely with Product, Engineering, and external providers and counterparts to design and implement product

Sydney, New South Wales, Australia

Helped navigate the challenges that COVID played on growth plans and worked through a pivot to the business model to support the CEO and founder. Supported development and execution of the Strategic Roadmap for Sola.io with key oversight of finance, operations, HR and IT services.

Sydney, Australia

Operations Management for Insurance processes across Australia, China and Malaysia including the claims and customer service contact centre.Responsibility for creation, management and reporting on Operations Budgets across the operations centres.Responsibility for management or processes, staff and control to service 80,000 insurance claims and 600,000 calls across multiple products, portfolio’s and customers.Monthly business review reporting and presentation to the CEO, CFO and COO on the results, initiative and developments for the operational areas.Implementation and management of the Continuous Improvement function within the operations team focused on initiatives to improve customer experience.Implementation and set-up of operations processes in China for launch of Insurance Sales within the Chinese market.Development of workforce planning practices to effectively measure and project workforce requirements and service levels across contact centre management.Management of the print and distribution budget and operation. Ensuring stock levels across multiple products are suitable and distributed across retail locations nationally.

Key Responsibilities Management and accountability for claims handling services across Australia and Malaysia. An understanding of high level business strategy with the ability to define and execute business plans that make a significant contribution to the achievement of strategic goals. Building and sustaining meaningful stakeholder relationships across and external to the business. Driving and supporting organisational direction by attracting and building talent capabilities of both teams and individuals. Fostering business improvement, alignment and transformation by leading critical change and innovating processes. Sucesful onboarding of new clients into the operational process.

Key Responsibilities Day to day management of the claims leadership team, responsible for 60 staff. Creation, oversight and responsibility for the department annual operations budget, in excess of $7m. Oversight and management of annual claims expenditure, in excess of $80m Refinement of processes to optimise efficiency and continuously improve customer satisfaction. Risk management and oversight of key business controls. Performance management of all teams and individuals within the business unit against specified

Key Responsibilites Day to day Leadership of a team of 15 – 20 claims staff with varying experience and ability. Mentoring and training of staff members to ensure strong performance and key competencies. Contribution with senior management to the overall strategic direction of the claims function. Strong ability to deal with difficult customers and serious complaints. Management of significant and high profile claims. Active involvment in high level emergency asssitance cases

Masters Of Business Administration

Masters Of Management

Postgraduate Diploma Of Management, Business Administration And Management, General

Diploma, Management