Nathan Herb Email & Phone Number

King Of Prussia

Responsible for multiple areas within the Inside Sales unit. Manage a team of 14 Digital Accounts Managers, responsible for retaining and growth of their business. The team manages over $7 million in annual revenue and has increased over company objectives for the fiscal year. Also, manage a team of 7 Client Success Representative, responsible for all cancellation request within the organization. The team has increased client retention by over 50% in the last fiscal year.

King Of Prussia

Managing day-to-day operations within a leadership group for the on-boarding and post-production management of all digital accounts. Consultants paired with Sales partners in a duel ownership model, providing clients with a higher level of service. Provided leadership, encouragement and recognition to staff to impact morale and performance of the team in a positive direction.

King Of Prussia

I had the responsibility of building and managing a marketing team overseeing heavy volumes of search, display and SEO campaigns. In addition to this team, I also lead the website support group dedicated to high dollar accounts to ensure prompt turnaround time with website modifications. My team was responsible for growing revenue via upsell and new clients, managing over $1,000,000 in monthly revenue (over $12 million annually). This revenue was spread over thousands of SMBs across the country. Our group consistently exceeded department goals for client retention for all digital products.

King Of Prussia

Responsible for the day-to-day management of the department phone support hotline and inbox. This included scheduling, staffing and escalations. As a leader in the department, I performed ongoing research with the service levels offered to ensure the optimal customer experience while maintaining a reasonable workload for the staff. Staff included various skill levels, mostly all new hires in need of full training/support. As staff developed, they would move into an account management role, where they were own their own book of business.

King Of Prussia

I lead a support staff in website modifications, developing an artist team to give a customer the website design that matches their brand while delivering the best experience for prospective clients. I managed staff, workflow and tactical operations for product support area including payroll, interviewing, hiring and mentoring staff. I created, implemented and maintained department procedures in conjunction with other sites and the Business Development Support Group while working with management to ensure departmental and site objectives are maintained.

King Of Prussia, Pa

I wote copy for voice-over scripts using video assets supplied by sales force. I would identify advertiser’s goal to establish commercial direction and relevancy, as well as read, record and edit voice-overs for online video commercials. I would employ creativity that yielded consistent positive feedback and exceeded expectations.

Greater Philadelphia Area

I worked with the production team to develop stories for nightly programming. I was responsible for writing opens, teases and various elements contained within shows. I would produce stories on tight deadlines and coordinate as field producer for feature stories.

Greater Pittsburgh Area

I worked with producers to develop and produce stories for multiple Pittsburgh news and magazine shows. I had opportunities to produce magazine shows, edit on linear and non-linear (AVID) editing systems and was responsible for the day-to-day operations in studio.