Following the acquisition of MediTract, a healthcare contract lifecycle management system, I earned a performance-based promotion to spearhead the strategic direction of the product management team and the software development lifecycle.As a genuine servant leader, I motivate and manage teams responsible for developing and delivering products that have a direct impact on the company’s bottom line. In addition, I work with the entire organization to ensure commitments are fulfilled timely with all business units prepared for product launches.Furthermore, I leverage a broad background in systems-level problem solving using frameworks such as Lean, Agile and Pragmatic Marketing development models to deliver results. I report directly to the Chief Marketing & Product Officer.

I initially networked to the role of Senior Product Manager with GE Healthcare through a former colleague. As a client-centric product management professional, I helped healthcare systems formulate requirements through a keen understanding of their business objectives. In addition, I championed next generation outcomes by driving customer adoption. Moreover, I maintained revenue margins by aligning portfolio benchmarking with a revenue-retention, ensuring customer loyalty.Subsequent to symplr's acquisition of API Healthcare, a division of GE, I continued my role as Senior Product Manager. I strategically grew the Engineering teams from 3 to 12 teams for the Cloud business line and advanced investment strategy to increase R&D spend. Over and above, I helped create the business model that aligned U.S. based teams with offshore resources to reduce costs and increase throughput by 125%.As a forward-thinking change-agent, I improved operating efficiency by developing and enhancing processes to increase performance and productivity. I reduced the backlog by 65% by refocusing quality engineering efforts and gaining alignment with customer reported defects. In addition, I shaped release strategy cadence for Cloud products to align innovation efforts with market expectations.

CENTRALSQUARE (FORMERLY FIS, SUNGARD & CRW SYSTEMS, INC.)Promoted to Vice President of Land Management, Citizen Engagement & Analytics Product Lines, subsequent to FIS’s acquisition of Sungard (which was later sold to CentralSquare). Created a clear vision of product strategies for mobility, Big Data, and Cloud/SaaS solutions to support business objectives and revenue targets. Defined technology policies and processes that amassed an agile development methodology resulting in predictable, scalable development of world-class software. • Grew YOY revenue by 11% by providing sales-driven features and increasing EBITDA by 10%.• Developed Key Performance Indicators (KPIs), delivering a 20% larger throughput of roadmap-specific features.• Guided reduction in defects by 32% and increased focus on services-driven revenue by 15%.• Spearheaded the pricing and go-to-market development of products for sales group, resulting in 9% licensing growth.• Resurrected an 8-year low performing product line, turning product into a marketable solution in less than 12-months. • Guided UI/UX development, implementing new brand library with user centric design across multiple disconnected platforms.• Implemented consistent release cycle schedule in coordination with Quality Assurance and Product Management teams.• Conformed products by implementing market research analytics to recommend new product features, cutting market gap by 30%.• Identified existing products within portfolio to reposition products to new business personas.• Established pragmatic marketing standards to identify and define user personas in order to align sales with customers.• Managed 3 U.S. based locations (California, Pennsylvania and Florida) as well as an India off shore business unit.

FIS (FORMERLY SUNGARD & CRW SYSTEMS, INC.) Promoted to Vice President of Land Management solutions, subsequent to FIS/Sungard’s acquisition of CRW Systems, Inc. Led internal acquisition and integration activities, including financials, customer retention, and software integration. Drove strategic growth through the acquisition, by partnering to enter new markets and channels. Availed technology platform, product suite, market opportunity, competition, sales model, and pricing prior to acquisition. • Successfully maintained 100% client portfolio throughout and after acquisition.• Maintained 100% of prior staff during company transition for 12-month period.• Led client contract review to ensure that CRW’s policies did not subject Sungard to unnecessary risk.• Devised 5-year strategic growth plan based on data provided prior to acquisition regarding product and operational value.• Presented revenue composition, cash flow, operating expenses, and margins/profitability to formulate the exit value.

Promoted to own product development lifecycle, professional services, sales and marketing initiatives, customer support, and key client relationship management with full P&L responsibility. Accelerated market growth, while streamlining the portfolio of offerings and services, yielding a higher bottom line. Established multi-year strategic plans and product roadmaps with a view toward continuing market leadership, increased efficiency and achieving profitable growth for the business. • Collaborated on the development of 3rd generation product design creating a 100% web based solution.• Developed 5 new product lines including an iOS application for iPad users and a citizen facing iPhone app.• Created new Cloud-based sales model for SaaS deployments.• Opened new markets for government agencies previously unable to afford company's software.• Spearheaded revenue growth of 65% during first 3-years in position.• Consecutively surpassed revenue projections by 10% YOY; delivered 100% client retention during tenure.• Augmented average contract amount by over 25% increasing value to an average of $250K per project.

Promoted to spearhead sales and business development, including building a pipeline of new business opportunities, leading strategic product development, and identifying and penetrating new opportunities. Provided strategic direction and leadership to increase the sales team’s performance. Identified, developed, and executed capture and penetration plans for sale team, and ensured profitable growth and expansion of products and services. Executed SWOT analysis to identify specific business opportunities. • Spearheaded the redesign of company's platform, placing focus on a centralized Esri GIS product offering.• Graduated 95% of customers to new .NET generation of product due to software architecture.• Increased company's customer base from 80 to 130+ clients, while expanding new territories across 15 states.• Nurtured and progressed company from Tier 3 sales model to defining personas to sell into Tier 1 and 2 customers.• Consistently ranked in the top 3 competitive rankings for all RFP bids – increased final rankings by 45%.• Developed internal staff metrics to measure success in each department and determine effective output.• Increased sales by 150% from $1.5M annually to $4M annually; increased customer base by 30%.Previous roles with CRW Systems, Inc. include:• Director of Sales & Marketing, Citizen Engagement & Analytics (2008 – 2009)• Account Manager, Community Development Product Lines (2006 – 2008)