Responsible for managing and maintaining a learning library for AvePoint employees. Collaborate with stakeholders on content creation, quality control, and management to support learning objectives and ensure brand consistency. Handle the sourcing and maintenance of learning technologies, including learner support, vendor management, invoicing, and platform integration.

Sales Enablement Manager for the EMEA region. Responsible for co-creating, developing, and facilitating enablement and learning programming to support people development strategy across the EMEA region.

Managing a team of creators developing enablement materials - including print, digital, and video content - for a range of clients looking to enable their reseller and OEM partner ecosystems. Duties included instructional design, copy editing, and team management and coaching.

Responsible for instructional design and delivery of reseller enablement programming for technology and hardware technology clients to drive channel readiness, engagement, and sales.

Working within the EU Marketing team, I was responsible for the development and delivery of internal and external enablement, including the design and execution of a comprehensive readiness plan, essential to drive business growth goals. Key responsibilities included:Sales Training - Collaborating with subject matter experts to develop appropriate sales training assets, including tools for sales management to ensure training translates into action in the form of customer engagement and account planning.Partner Training - Working with the Partner team to identify the key organisations that can deliver revenue growth with the appropriate solution education.Sales Tools and Communications - Design the plan and lead the execution of activities to enable sales, partners and other customer facing teams. Including the design, timetable and delivery of appropriate content such as; playbooks, presentations, video/white-boarding, etc.Internal Systems and Best Practise Training - Management of the training for new solutions being delivered internally. Team Management - Management of content delivery and marketing automation functions.

As Product Trainer I was responsible for embedding consistent B2B product knowledge through the sales force by managing the sales Academy, a structured learning and certification programme.To do this, I had to understand Equifax products and write, produce and deliver training online and classroom training materials for all new product launches. I was responsible for improving product knowledge and the client brand experience at point of sale – both face to face and telesales.

Responsible for the management of HTC UK’s retail training portal, including the development and delivery of e-learning as well as community management and various strategic campaigns. Other duties include the design and development of all training content (both online and face to face) for delivery within a blended learning framework.Responsibilities • Management of e-learning platform for HTC UK.• High-level design of e-learning module structure and content including research for all new modules such as product/industry/competitor. • Management of training portal communications platform, including development of communications and social networking strategy.• Creation of HTC retail and business focussed training courses for delivery by 26 strong training team into retail and operator channels.• Production of face to face training assets, including PowerPoint presentations for delivery by training team and digital/ printed training collateral.• Identification of training and development needs within retail and operator sales & retention teams. Achieved through measured skills analysis, training needs analysis and regular consultation with multiple stakeholders. • Development, maintenance and implementation of induction programme for new starters.• Creation of role based training courses and identification of learning resources for each role.• Identification of product, proposition and other training needs by working with sales, marketing and management teams.• Assessment and development of 26 man training team through semi-annual appraisal scheme and individual PDP’s.• Support regional managers and individuals in devising learning and support plans.Achievements • Award winning “Best Field Marketing” team in mobile industry (2011 & 2012).• Organisation and project management of numerous campaigns, aligned with HTC product launches.• Creation of augmented reality training experience, delivered via the HTC Specialist training app.

I was asked to originate the role of Business Training Manager for the HTC training team, where I was responsible for delivering the HTC business training programme to the B2B and Enterprise sales teams within HTC’s operator and channel partners.Responsibilities • Delivery of training into operator and channel business and enterprise sales teams.• High-level development and creation of business focussed training materials and marketing collateral.• Development of business e-learning module framework.• Delivery of business training to wider training team.• Attendance of business and enterprise focussed events.• Presentation of HTC business strategy to operator and channel business sales teams.Achievements • Growing business training team from a one to five person operation.• Presentation of HTC business strategy to over 200 delegates at numerous operator business events.

The first training venture for HTC in the UK and co-funded by Microsoft. I was responsible for 200 retail stores in the East London region. These stores would receive monthly visits with the primary focus being increasing knowledge and sales of HTC products. I would also attend specific training sessions, sales days, events and product launches.Achievements• Aided in initial setup of the training team, the first funded by HTC in the UK.• Chosen to represent the UK team as Business Training Expert, delivering training to all B2B/ Enterprise sales channels and customers.Responsibilities • Induction of new starters.• Help to establish the HTC Brand in the retail space in the UK.• Attend and support retail and Enterprise events.• Create sales readiness and assist with sell through in the B2B and Enterprise sales channels. • Train end customers on benefits of HTC & Windows Phone devices.

I worked with several major field marketing agencies in the product demonstration and later event management roles. Many of the projects I worked on were for technology companies.Achievements • Event management for multiple projects, across multiple brands.• Event photography and filming for major campaigns, including Adidas, XBOX 360, Nintendo Wii and Sony PSP with work being hosted on agency websites.Responsibilities • Event management of campaigns for Adidas, XBOX 360 and Sony PSP.• Product demonstration; one-to-one and group training.

As General Manager for The Penthouse I was responsible for the management, payment and development of an eighty person team including back office, members bar, restaurant, kitchen and nightclub staff.Achievements • Personal liquor licence.• Hosting of Robbie Williams birthday party, Mary Poppins musical launch, BAFTA nominations and launch of Destiny’s Child’s Survivor album.Responsibilities • Management of entire operation, reporting into owners.• Payment of staff via BACS.• Allocation of service charge to all staff.• Stock taking, ordering & management. • Human resources – including personal development of staff.• Management of till systems.• Drinks menu creation.