Nathan Brown Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Burbank, California, United States

>Established a process for highest performing Advisors, individually achieving above 90% Customer Satisfaction scores across first 4 quarters in Service: Highest intake across first 4 quarters by a significant margin, with 87% of all responses being 80% satisfaction or above.>By my keeping highest standard in center across a high percentage of the center's incoming business, other key metrics began to trend upwards. Seeing the average repair time, from start of appointment to the vehicle being back on the road to the customer, drop from 42 hours in Q3 2022 to 13 hours by Q3 2033 as well as overall customer satisfaction metric raising from 88% in Q3 2022 to 95% in Q3 2023. >Began standardizing this process for success across the Front Of House team. Tracking individual metrics by Advisor to ensure they are being held responsible for any shortcomings or successes day over day and week over week. >Brought all Front Of House teams closer together for a more in sync process and to provide more direction for Logistics Team on and offsite of center. This provides more oversight for upper management, and more efficiency on a day to day basis for Logistics Team.>Moved into a leadership position in a new department, embracing new challenges and being a part of coordinating multi-departmental solutions Built reliable relationships with a new team, working with both technicians as well as other Front Of House teams, to be able to lead these teams to completing large asks>A part of the leadership team that transitioned the Service Center from a traditional drive up model to a more customer-centric and welcoming environment at highest volume location in North America (Burbank)

Los Angeles, California, United States

>Became a consistent top performer in sales, crossing more than 100 vehicle reservations per quarter (having began this my last quarter as a TA3) >Was apart of leadership team that took Showroom from the lowest performing to high performing in all metrics: Highest Quarter over quarter growth in KPIs at Glendale Americana location (test drives, lead capture, conversion to order)> Glendale Showroom met 100% yield in all product categories >Became acting Assistant Manager when my leaders were repositioned to other departments based on the needs of the company>Directly assisted Delivery during period of growth as they moved from 4k cars quarterly to over 7k quarterly and kept highest yield across territory. >Moving between Sales and Delivery on a more regular basis as a reliable leader to upper management.>Mastered all departments from Q4 2022 - Q1 2023; Moving across all customer facing departments over the course of 8 weeks in leadership positions at direct request from Regional Manager.

Los Angeles, California, United States

>Proceed Reservations and new customers, absorbing both the previous role (CES II) and taking on the role as Ownership Advisor (now titled ‘Tesla Advisor’) to shift with the company’s growing needs>Continued to expand my knowledge on the vehicle and energy solutions offered by the company to be a consistent performer in both respects >Became a confident resource of information for both my leaders and peers in product knowledge and company process, embracing changes to the product line up as well as the company guidelines>Remained a positive presence in the Showroom, even through the rough road globally at the beginning of 2020, with only a short furlough of 5 weeks and then back in the Showroom to continue to press out consistent numbers>Embraced the rising KPI requirements of the company navigating through this period, and also remaining customer focused. Keeping integrity in the sales environment by understanding the customer’s situation>Still assisted Delivery on a quarterly basis, helping to tailor the process with leadership to ensure a safe process for our customers, while also ensuring they receive their ordered product as seamlessly as possible.>Achieved the title of “Most Delivered Vehicles” in a quarter for my Showroom, meaning I was not only able to take reservations, but also able to assure these would be delivered>Continued to accrue responsibilities from multiple leaders in both the Sales and Delivery departments. Eventually shifting into a Team Lead role when required by my direct leaders in Sales and transitioning into a broader leader in Delivery when shifted there during the company’s famous end of quarter push.

Los Angeles, California, United States

>Became certified by company leadership to host Test Drives and guide customers through Financial Estimates>Handled customers from Showroom entrance through to Reservation, assisting Ownership Advisor Lead in top Showroom performance>Began to manage my own sales pipeline via Salesforce, as well as training newly hired employees in best practices and proper Showroom etiquette. >Continued to assist the Delivery Department on a quarterly basis, helping to manage customer pick up lot logistics and leading both full time and seasonal employees to accomplish record delivery numbers

Los Angeles, California, United States

>Mastered company product knowledge>Introducing new and returning customers to both new vehicle and energy products>Understanding customer needs, and adjusting their experience during their time in the Showroom to fit>Facilitating a smooth and seamless hand off with a Ownership Advisor to take customer’s through to their Reservation>Coordinating lot logistics for the Delivery Department, organizing vehicles and leading staff to accomplish smooth vehicle pick ups for good customer experience>Achieving the most “Influenced Orders” during my first quarter (Q4 2018) with the company, while also being requested back to assist the Delivery Department

Los Angeles, California, United States

Transported passengers across the city of Los Angeles, CA in many different traffic conditions, managing stress levels and avoiding accidents on a regular basis.

Los Angeles, California, United States

Transported passengers across the city of Los Angeles, CA in many different traffic conditions, managing stress levels and avoiding accidents on a regular basis.

Los Angeles, California, United States

Set up multiple bars with in the club and kept them stocked for the entirety of the evening rush. Also assisted in preparing the space for multiple events, and managed the alcohol for table service inside the club.

Alameda, California, United States

Assisted the manager in being an authority at the Service Desk for member questions and non-member relations. Helped managed the scheduling, make calls on unpopular decisions, and hand off perspective members to the Membership Services Team.

Alameda, California, United States

Managed lifeguard schedules and duties, supporting the guards through member interactions so they could stay focused on their job. When rule were brought into question, I was where the conversation was sent to make sure that the Club was kept safe and within the CA required laws.

Alameda, California, United States

Watched sections of the pool to be sure that members of all ages were safe at all times. Enforced rules that were, at times, unpopular to members though they were required.

Alameda, California, United States

Loaded the bar for service, took customer's order in the bar high top area, and ran food from the kitchen to the bar area. Poured wine and beer for basic bar relief at times of high capacity in the bar or dining room.

Alameda, California, United States

Greeted customer as they entered the restaurant and made sure that they were seated in a fair way according to the seating order set by the restaurant manager at the beginning of the shift. Also created utensil roll ups to assist dining room service.

Alameda, California, United States

Bagged and delivered varied sizes of orders.

Alameda, California, United States

Greeted customers as they were sat in the dining room, took their drink orders, and brought them their food as it was made ready by the kitchen. Cleared the tables and redressed it for incoming service.

Alameda, California, United States

Bagged and priced books for archiving and sale. I also assisted as the store moved locations to make sure it ran as smoothly as possible.

Certificate Of Completion Of Professional Conservatory, Acting

Studied the American acting Adler Technique from early study work, all the way through to multiple on stage productions putting the scene.

Theatre/Theater

Attended SFSU for a few semester of basic GE courses and a few theater courses.

High School Diploma, 9 - 12

Activities and Societies: Theater Arts, Swim Team Attended High School, completing with a Diploma and a 3.0 overall GPA