Nathan Brown Email & Phone Number
Who is Nathan Brown? Overview
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Nathan Brown is listed as Service Operations Coordinator at Sony Honda Mobility of America, a company with 50 employees, based in Los Angeles, California, United States. AeroLeads shows a matched LinkedIn profile for Nathan Brown.
Nathan Brown previously worked as Customer Service Coordinator at Liquid I.V. and Senior Service Advisor Lead at Tesla. Nathan Brown holds Certificate Of Completion Of Professional Conservatory, Acting from The Stella Adler Academy Of Acting.
Email format at Sony Honda Mobility of America
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About Nathan Brown
Nathan has been in the workforce since he was 15, but got plenty of training at home starting at a young age. Responsibilities and deadlines were a main stay of his upbringing, and made the transition to a working professional much easier than it is for most. Much of his early career was spend doing odd jobs, working in and taking on multiple leadership roles at his summer job or taking on multiple positions at a local restaurants. Nathan is always eager to be a 'swiss army knife' of an employee so he can be as effective as possible. After finishing his schooling, he tripped up into a career at Tesla in 2018. Never willing to waste a chance, Nathan quickly became a reliable employee at his first Showroom in the company, often being asked to take on more than his job description. He usually inherited the responsibilities of the next position before he obtained the job title, and was then ready to move on to the next set of tasks. The Tesla Advisor role allows employees to cross train between Sales and Operations/Deliveries very frequently, but in 2022 Nathan was asked to step into a Service Supervisor role to assist the 'long-term relationship' aspect of the business. With this new challenge, he was able to understand the entire client journey and begin to see how to improve the customer experience. He is passionate about doing the right thing, and not only making the world a better place, but making his surroundings a better work place.
Nathan Brown's current company
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Nathan Brown work experience
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Customer Service Coordinator
Current
Senior Service Advisor Lead
>Established a process for highest performing Advisors, individually achieving above 90% Customer Satisfaction scores across first 4 quarters in Service: Highest intake across first 4 quarters by a significant margin, with 87% of all responses being 80% satisfaction or above.>By my keeping highest standard in center across a high percentage of the center's.
Senior Tesla Advisor Lead
>Became a consistent top performer in sales, crossing more than 100 vehicle reservations per quarter (having began this my last quarter as a TA3) >Was apart of leadership team that took Showroom from the lowest performing to high performing in all metrics: Highest Quarter over quarter growth in KPIs at Glendale Americana location (test drives, lead.
Tesla Advisor 3
>Proceed Reservations and new customers, absorbing both the previous role (CES II) and taking on the role as Ownership Advisor (now titled ‘Tesla Advisor’) to shift with the company’s growing needs>Continued to expand my knowledge on the vehicle and energy solutions offered by the company to be a consistent performer in both respects >Became a confident.
Customer Experience Specialist Ii
>Became certified by company leadership to host Test Drives and guide customers through Financial Estimates>Handled customers from Showroom entrance through to Reservation, assisting Ownership Advisor Lead in top Showroom performance>Began to manage my own sales pipeline via Salesforce, as well as training newly hired employees in best practices and proper.
Customer Experience Specialist I
>Mastered company product knowledge>Introducing new and returning customers to both new vehicle and energy products>Understanding customer needs, and adjusting their experience during their time in the Showroom to fit>Facilitating a smooth and seamless hand off with a Ownership Advisor to take customer’s through to their Reservation>Coordinating lot.
Driver
Transported passengers across the city of Los Angeles, CA in many different traffic conditions, managing stress levels and avoiding accidents on a regular basis.
Driver
Transported passengers across the city of Los Angeles, CA in many different traffic conditions, managing stress levels and avoiding accidents on a regular basis.
Bar Back
Set up multiple bars with in the club and kept them stocked for the entirety of the evening rush. Also assisted in preparing the space for multiple events, and managed the alcohol for table service inside the club.
Service Desk Lead
Assisted the manager in being an authority at the Service Desk for member questions and non-member relations. Helped managed the scheduling, make calls on unpopular decisions, and hand off perspective members to the Membership Services Team.
Aquatics Supervisor
Managed lifeguard schedules and duties, supporting the guards through member interactions so they could stay focused on their job. When rule were brought into question, I was where the conversation was sent to make sure that the Club was kept safe and within the CA required laws.
Lifeguard
Watched sections of the pool to be sure that members of all ages were safe at all times. Enforced rules that were, at times, unpopular to members though they were required.
Bar Back
Loaded the bar for service, took customer's order in the bar high top area, and ran food from the kitchen to the bar area. Poured wine and beer for basic bar relief at times of high capacity in the bar or dining room.
Host
Greeted customer as they entered the restaurant and made sure that they were seated in a fair way according to the seating order set by the restaurant manager at the beginning of the shift. Also created utensil roll ups to assist dining room service.
Delivery Driver
Bagged and delivered varied sizes of orders.
Food Runner
Greeted customers as they were sat in the dining room, took their drink orders, and brought them their food as it was made ready by the kitchen. Cleared the tables and redressed it for incoming service.
Clerk
Bagged and priced books for archiving and sale. I also assisted as the store moved locations to make sure it ran as smoothly as possible.
Nathan Brown education
Certificate Of Completion Of Professional Conservatory, Acting
Theatre/Theater
High School Diploma, 9 - 12
Frequently asked questions about Nathan Brown
Quick answers generated from the profile data available on this page.
What company does Nathan Brown work for?
Nathan Brown works for Sony Honda Mobility of America.
What is Nathan Brown's role at Sony Honda Mobility of America?
Nathan Brown is listed as Service Operations Coordinator at Sony Honda Mobility of America.
Where is Nathan Brown based?
Nathan Brown is based in Los Angeles, California, United States while working with Sony Honda Mobility of America.
What companies has Nathan Brown worked for?
Nathan Brown has worked for Sony Honda Mobility Of America, Liquid I.V., Tesla, Uber, and Lyft.
How can I contact Nathan Brown?
You can use AeroLeads to view verified contact signals for Nathan Brown at Sony Honda Mobility of America, including work email, phone, and LinkedIn data when available.
What schools did Nathan Brown attend?
Nathan Brown holds Certificate Of Completion Of Professional Conservatory, Acting from The Stella Adler Academy Of Acting.
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