Monitored ticket system.Started a standard on Windows Images and removed bloatware with scripts. In turn, taught my 15+ co-workers on how to use the script.Analyzed and solved problems Windows OS, Mac OS, and Chrome OS problems quickly.Managed and imaged Windows computers with FOG Project.Helped created a standard on Google Admin and how tens of thousands of Chromebooks should be organized. Learned how to change serial numbers attached to Chromebook motherboards.Created 5 year budget plans for technology rotationDesigned database tables for Chromebook checkouts and returns for the futureCreated a basic webpage that used javascript, html, and sql to pull data from a SQL server (Linux command line)Setup up a BookedScheduler site with email notifications.Microsoft Office installations and instructionLightSpeed MDMJamf MDM

Duties I am required to fulfill are the following:Manage computer systemsHardware repairHelp Desk Manage ticket systemTeam up with other techs to complete submitted ticketsInstall and Manage company softwareMake/Repair cable endsTest cables with network toolsDiagnose and solve problems that arise.

Duties I was required to fulfill are the following:Manage computer systemsHardware repairHelp Desk Manage ticket systemInstall and Manage company softwareMake/Repair cable endsTest cables with network toolsDiagnose and solve problems that arise.

Received my Part 107 commercial license in May of 2023. I am recognized as a Remot Pilot by the Department of Transportation / FAA (Federal Avaition Administration).