As a Product Manager & Business Systems Analyst on the Intelligent Process Automation team at WPS, my responsibilities really boiled down to two things: save the company money and create a better experience for our customers, both internal and external.While I often fulfilled those duties by analyzing complex processes and translating those into requirements so that our team of developers can automate them, I also functioned as the company's Product Manager for UiPath. More broadly speaking, I ran the company's UiPath Citizen Developer program. Our UiPath Citizen Developer program trained non-technical employees to identify and automate tasks in their own workflows, using the UiPath software suite. I took over the program one month into my tenure at WPS. My successes included:-Prior to me taking over the UiPath Citizen Developer program, only one production automation had been produced over a period of one year. In my first four months, eleven automations were moved to production.-To increase engagement in the program, I developed and executed a communication and training plan that included: *Personal outreach meetings to discuss an individual program member’s goals, ideas, and training needs.*Articles about the program, written for our intranet. *The creation of training videos and written documentation.*The creation of a Teams chat bot for answering basic Citizen Developer questions.*Multiple events, including an Idea-O-Thon and Bot-O-Thon.*Group training sessions.-Completion of two of my own production automations that are used by my fellow BSA’s on our team.

As a technical focused account manager, it was my responsibility to learn the ins-and-outs of assigned and prospective clients so that I could effectively gather requirements for project work and provide individual consultants.This role exposed me to cutting edge technologies and best practices for implementing those technologies on an enterprise scale. Some of the projects I managed included:Robotic Process Automation Implementation:- Working with a large and heavily regulated government financial client, I helped implement an RPA pilot program (UiPath).- The project included the automation of an existing manual process and design/delivery of an automation playbook for enterprise wide adoption.Quality Assurance Lab Management:- Apex runs a 20+ person QA lab team for one of the nation’s largest manufacturers.- Before I took over the account, Apex was struggling to maintain even a 75% staffing level. I led efforts to streamline the recruiting and onboarding processes, resulting in us being 100% staffed for the first time in more than a year.

While living in Japan I worked on multiple projects that all centered around education. My work focused on two main categories: higher education and ESL:International University Admissions Recruiter:- While based in Fukuoka, Japan I travelled to schools and college fairs throughout Japan and South Korea to deliver university recruiting presentations.- In coordination with EducationUSA officials, I created and delivered multiple lectures on the topic of U.S. college admissions5.- I created marketing and presentation materials using Adobe Creative Suite and Microsoft Office products.English Teacher- I worked with a start-up ESL school (Space English) to create curriculum, develop and deliver lesson plans, and design and proctor ESL experiential learning programs.- I used the Adobe Creative Suite to create digital and print materials for instruction and marketing purposes.- I designed and led an English tour of Fukuoka for my adult ESL students as an experiential learning pilot program for the school.

I founded The Abilene Post in September 2015 and sold it in March 2018. As the Founder, President, and Publisher of the company, I filled many roles. I led a team of fifteen talented writers, photographers, and business professionals. Using traditional and nontraditional search methods, I found and acquired new editorial and business staff. I also brokered partnerships and managed relationships with many local businesses.Additionally, I maintained the website and our three social media channels: Facebook, Instagram, and Twitter. All content, be it social media posts or articles, was edited by me. Some of my successes included:-Negotiating partnerships with eight local businesses, which resulted in thousands of dollars worth of free advertising-Executing strategies that led to the doubling of our Facebook audience over a four day period (from 2,219 to 5,520)-Growth that was consistently 1 - 2% faster than industry benchmarks and 8 - 10% faster than our competitors-Integrating Facebook Instant Article technology into our workflow, making The Abilene Post the first publisher in the Abilene area to do so

As a Senior Territory Manager, I performed all duties of a Territory Manager (see below). Other key duties included interviewing potential Admissions Counselors and mentoring newly hires. Between this position and my time as Territory Manager, I exceeded my recruiting goals, set by the Director of Recruiting, for three straight recruiting cycles. I was also placed in charge of all Honors College recruiting operations, absorbing duties that had previously been carried out as part of a full-time position. As the head of recruiting for the Honors College, I developed new recruiting strategies, streamlined the admissions process, and created new marketing materials (recruiting presentation, acceptance letters, etc.). The changes I implemented resulted in improved recruiting outcomes for the Honors College while cutting cost by 70%.

I was accountable for generating new leads and pushing existing leads through the recruiting funnel in my territory. While I worked as part of a recruiting team, I was the primary recruiter for the eastern half of the United States. In addition to regular follow up via phone, email, and social media, I was responsible for regular travel throughout the territory to meet with recruits and promote the university through events and presentations.In collaboration with one other team member, I was selected as a winner of the "Big Idea Challenge" for designing and managing a social media marketing campaign (#ACU19) that garnered over 80,000 views in four months.

Day to day duties included: data entry, editing office documents, designing and implementing marketing materials. Primary presenter for Study Abroad during prospective student visitation days. Responsible for marketing strategy and subsequent design of marketing materials (posters, web-advertisements, postcards, etc.).

Day to day duties included: maintaining contact with prospective students from two assigned territories and assisting primary admissions counselor for each territory. Assisting with activities during prospective student visitation events. From August, 2012 to January, 2013, I was elevated to primary admissions contact for the thirteen East Coast states on a temporary basis. Current duties include managing student admission files and maintaining contact with prospective students. Responsible for moving interested students through the admissions process.

Day to day duties included: entering new student data into the system, attaching application documents to student files and maintaining student file database. Duties also included: answering phone calls and emails from perspective students and their parents. Coordinating with admissions counselors, academic department advisors and department supervisors to provide prospective families with up to date, accurate information.

Organized and coordinated student activities and events, working with assigned professor to implement CORE curriculum and mentor first year students.

Day to day duties included: making a high volume of calls to prospective students and sending out requested information. Met call requirements of twenty five calls per hour and made over 10,000 calls to prospective students.