Nathaniel Bailey Email & Phone Number

I was previously a Customer Service Representative at Screwfix, being on the phones creates different challenges to what I used to do as a face to face customer service rep. One thing that I’ve had to get used to is speaking to customers on the phone, Without being able to be shown the item in question or see what the customer sees. It means you have to rely on asking the right questions and searching using the right key words. I also get various problems and issues day to day, Missing stock, faulty items or customer issues that they need advice on ect. This adds a good variety or problems to deal with and you will never know the answer to all of them, It means dealing with them as the come and using previous issues as a guide on what to do in order to better solve the situation.I was previously employed by EE as a customer advisor, I did that from October 2015 till July 2016. In this role I was placed in many different situations, such as customer issues/complaints, helping customers with different problems with their devices. I have been given a individual role in the store to manage the repairs of Customer devices and employee device knowledge. I also handle personal information and information changes on contracts, which include Name, Address, Banking, Tariff ect. Working in a Phone Network retail store also comes with its own set of responsibilities, which includes making sure paper work(Phone and Device contracts) are all done correctly and up to compliance standard. Making sure we know the all the latest devices features and knowledge of advantages and disadvantages of having each device. Also basic retail knowledge, restocking accessories and making sure the shop floor is tidy and ready to open each morning. Packing away new stock and making sure the stock room is organised.