Nathaniel Benjamin Email & Phone Number

Nottingham, United Kingdom

This role consists of supporting Relationship Managers from all over the country, with providing the best possible customer service experience. I specialise in new deals which means that I assist with the conception and completion of business lending applications. I am involved throughout the entire lending process, from when the deal has first been agreed by our credit department to when the funds are released to the desired destination.On a daily basis I liaise with solicitors… Show more This role consists of supporting Relationship Managers from all over the country, with providing the best possible customer service experience. I specialise in new deals which means that I assist with the conception and completion of business lending applications. I am involved throughout the entire lending process, from when the deal has first been agreed by our credit department to when the funds are released to the desired destination.On a daily basis I liaise with solicitors, commercial and residential property surveyors to ensure that the necessary security is put in place before the designated completion date. I also assist with submitting lending applications to our credit team while also keeping the customer updated with the lending process. Part of my role is also ensuring that the correct banking products were tailored to meet the business needs of each customer, such as World Pay and Mentor Services. Show less

Nottingham, United Kingdom

This role consisted of dealing with the day to day operations of business banking which involves opening and managing business accounts, reviewing businesses and their lending needs. Prioritising my day was essential for the successful completion of daily objectives, aiming to nurture businesses and assisting with asset growth and providing solutions for their business needs.I was part of a small team which managed a portfolio of over 5000 business customers therefore ensuring… Show more This role consisted of dealing with the day to day operations of business banking which involves opening and managing business accounts, reviewing businesses and their lending needs. Prioritising my day was essential for the successful completion of daily objectives, aiming to nurture businesses and assisting with asset growth and providing solutions for their business needs.I was part of a small team which managed a portfolio of over 5000 business customers therefore ensuring availability and providing flexibility was essential. Staying close to the community and assisting with the growth of small to large businesses was a main objective alongside providing great face to face and telephony based customer service. I liaised daily with other product partners such as Lombard, world pay, Mentor and Business Insurance to ensure the best outcome for the customer. Show less

I worked within the branch as a Senior Personal Banker, within this retail role I was customer facing, dealing with, mortgages, personal loans, premium accounts, investments, life and possession protection. My working day was heavily based around managing my own diary and monitoring my rolling case load of clients.Without giving the day structure it is difficult to ensure efficiency and productivity. This job was extremely rewarding as I was able to converse daily with customers from… Show more I worked within the branch as a Senior Personal Banker, within this retail role I was customer facing, dealing with, mortgages, personal loans, premium accounts, investments, life and possession protection. My working day was heavily based around managing my own diary and monitoring my rolling case load of clients.Without giving the day structure it is difficult to ensure efficiency and productivity. This job was extremely rewarding as I was able to converse daily with customers from different backgrounds and help assist them within their financial endeavours.A big part of my job was also the management of staff, in order to ensure success I coached and managed customer service officers and cashiers to help guide them into providing the leads needed to provide customer satisfaction. This involved weekly coaching sessions and performance reviews.By doing this I was able to help build the confidence, knowledge and understanding of the staff themselves. My role required extensive product knowledge and understanding, whilst ensuring that I kept up to date with current financial affairs while also ensuring that I was aware of what wass offered by competitors.As a senior member of staff I was involved with the running of the branch while management was absent, I was also responsible for ensuring that I am compliant and up to date with compliancy regulations and I was regularly tested on this knowledge and understanding. The most important part of my role was building a rapport with customers as this allowed me to maximise the help, advice and guidance that I could provide.This ensured that they left my office happy with the service I had provided which in turn ensured they were proud to bank with Natwest. This role helped me to build on an already strong foundation of communication and has also allowed me to continue managing and coaching other members of staff. Show less

I worked within the debt management sector in which I had the responsibility of assisting Royal Bank of Scotland and NatWest customers with their debt. I was trusted with the customer’s accounts and spoke to them about their finances; I discussed what actions must be taken in order to keep their account out of debt management.I therefore obtained a wide knowledge on bank policy, banking laws and also built a strong rapport with the customers as it was important that they fully trusted… Show more I worked within the debt management sector in which I had the responsibility of assisting Royal Bank of Scotland and NatWest customers with their debt. I was trusted with the customer’s accounts and spoke to them about their finances; I discussed what actions must be taken in order to keep their account out of debt management.I therefore obtained a wide knowledge on bank policy, banking laws and also built a strong rapport with the customers as it was important that they fully trusted myself and believed that what I advised was true and beneficial. I provided specialist one to one support, help and guidance on debt management. I believe in making sure the customer gets the right level of satisfaction, whilst understanding I am working towards tight targets. I was targeted to collect money from the customer, the end objective was clear however I took pride in how I worked towards the targets. I was selected to help with the training of new starting staff which involved side by coaching and call listening. I was able to help improve their confidence and productivity helping them to excel within the target driven environment.I was also selected for the money sense for schools programme which involved attending schools around the Nottingham area and educating the pupils on budgeting and various financial topics. I found this very rewarding as this allowed me to fully utilise my knowledge and experience gained throughout my time at the bank to help benefit the community. Show less

I had constant contact with customers therefore giving me the vital experience needed within the field of customer service. I was involved in using the till and also in the promotion of the seasonal catalogues. My knowledge of the products had to be of a high standard as this was put into practice as I worked.

Master Of Science (Msc), Forensic Criminology

Bachelor Of Arts (B.A.), Law And Criminology