• Drafted a Federal Policy which expedited access to disaster recovery funding• Created policy responses to Congressional Inquiries.• Drafted policy letters and presentations for internal and external stakeholders.• Created a project plan which established a new review process for the PAPPG. • Developed and presented reports on issues of policy and procedure.• Wrote policy extension letters to answer stakeholders’ queries.• Formulated policy talking points for national conferences.

• Taught lessons plans to a diverse student body of up to 25 students.• Researched education methods, techniques, and materials to better disseminate course work. • Reviewed academic and literary sources to create accurate, easily understood, and relevant coursework. • Edited student compositions to improve grammar and clarity.• Wrote composition suggestions which improved student’s writings abilities. • Coached and developed student’s written and oratory skills utilizing unique teaching methods.• Designed and altered course schedule to better engage student needs.

• Manage the shipping and receiving of inventory. • Assist with customer inquiries and requests.• Handle the store cash and cash register.• Coordinate assignments for our 5 sales associates.

• Reviewed and assess documentation for compliance with Federal legislations.• Completed and presented project audits using multiple sources of data.• Developed a Quality Control Tracking System, which was used to reduce the review error rate by 67%. • Compiled the Financial Tracking data and presented it in our daily meetings. • Wrote internal processes and procedures that reduced process time from 180 to 19 days. • Created daily production reports which were used by upper management to inform the FCC of efficient. • Managed work queue, form assignments, and productivity for a staff of 7. • Supported IT with strategies and delivery of new filing system. • Presented research findings during Federal Audits.

• Created procedures and checklists for Health Care Connect Fund funding co processing.• Managed the external user transition from SharePoint to E-file and monitored applicant feedback. • Reviewed contracts, RFPs, and competitive bidding documents for compliance with FCC Orders.• Completed project audits using systems logs, contracts, RFPs, and other documents.• Assumed the responsibility of the Financial Tracking Report.• Provided guidance and customer support to applicants according to the FCC Orders.• Learned network designs, while increasing my knowledge of network equipment and services. • Completed initial and final review of FCC Forms to create multi-million dollar Funding Commitments.

• Served as a communication liaison by attending committee hearings. • Developed written and oral presentations to other offices and senior staff. • Completed research projects using congressional research tools such as CRS, Thomas, & LIS. • Wrote office procedures that were used for future interns.• Planned and executed congressional events for The Caucus of over 180 members.

Represented the Bureau during the World Bank Conference by leading walking tours of the Bureau.Managed employee and customer inquiries by answering phone calls, assist in filling out transportation forms, and answering questions concerning departmental procedures.Managed vehicles logs, using the office filing system, which were used to compile annual vehicle reports.Responsible for distributing communication between different branches in the Bureau by, telephone, email, and memos.