AREAS OF STRENGTHLead Teams | Turn Vision into Execution | Create Common Goals | Improve Customer Experience | Align Shareholders Goals | Bring Magic to an Organization | Drive Growth | Find Automation Opportunities | Improve Employee Experience | Manage Financials | Lead Across Functions | EOS Integrator | Data Driven Marketing | Develop Brand Messaging | Build Top LeadersKEY ACCOMPLISHMENTS● Led company through 3-year turnaround resulting in +43-point increase in NPS● Oversaw automation to improve retention of service subscribers, decreasing cost over 500% and increasing renewal rates over 13%● Directed SEO strategy resulting in over 3000+% traffic increase and 3x in new customer acquisition● Led change from unstructured product development to a Scrum methodology using VOC, resulting in a 4x increase in ability to create production releases● Implemented 1:1 methodology resulting in over 300% increase in 1:1 frequency while also increasing cross-level & cross-departmental communication.● Created and implemented process to move core values from unknown to well-known and actionably adopted
Listed skills include Digital Asset Management, Video, Social Media Marketing, Digital Video, and 34 others.