Nathaniel Coyle Email & Phone Number

Marietta, GA, US

Atlanta, Georgia, United States

• Implemented a standardized automation framework across three proprietary cloud-based applications hosted within the company's private data center.
• Designed and conducted load/performance tests using Neoload for three different applications, delivering thorough reports and analysis tailored to the needs of the target audience. Tests were developed in collaboration.
• Employed Dynatrace to identify performance hot spots and potential bottlenecks, optimizing system performance.
• Developed Jenkins pipeline jobs to enhance the continuous integration (CI) process, automating build deployments, smoke and regression tests, and integrating performance and load tests.
• Created a proof-of-concept framework using Appium for iOS and Android mobile testing, supporting potential new native app implementations.
• Led special project teams to advance automation efforts, driving initiatives to successful completion.

Greater Atlanta Area

• Architected an advanced automation framework based on the Page Object Model, leveraging Selenium, TestNG, and Extent Reports, scripted in Java/Groovy. This robust framework supported end-to-end UI interactions, API.
• Devised a comprehensive strategy for migrating existing tests to the new automation framework, and continued development of new tests, while enhancing test coverage, minimizing risks, and improving overall testing.
• Evaluated performance testing tools, including Neoload, JMeter, and LoadRunner, creating test scenarios, performing correlations, capturing & modifying dynamic values, and final report and metric analysis.
• Collaborated closely with offshore teams, providing training, mentoring, and code reviews, and ensuring process adherence, fostering a culture of efficiency and excellence.
• Leveraged Jira for detailed defect logging and tracking, managing user stories and sprints, ensuring transparent communication and efficient issue resolution.
• Utilized Confluence as a central hub for documentation, reference materials, training resources, and collaborative efforts, promoting knowledge sharing and streamlined workflows.

Marietta, GA

• Pioneered the transition to automated testing using HP QuickTest Professional (QTP/UFT).
• Transitioned and expanded over 267 manual tests, creating a robust suite of 683 automated tests, significantly slashing regression run times while elevating the overall quality of testing.
• Managed HP Quality Center (QC), providing essential maintenance, customizations, and support to projects spanning multiple product teams.
• Created and executed comprehensive load/performance tests using HP LoadRunner, ensuring the robustness and scalability.
• Championed the documentation of QA processes and establishment of manual and automated test standards, enhancing organizational efficiency and ensuring consistency in testing methodologies.
• Reviewed manual test scripts, offering detailed analysis and constructive feedback.

Greater Atlanta Area

• Conducted manual functional and regression testing for frontend/UI, backend/database, and SOAP/SAML.
• Developed test cases and scripts based on story requirements.
• Collaborated with developers and product owners to refine requirements and define the testing scope.
• Logged and tracked defects through to resolution.
• Analyzed story coverage and testing to identify gaps and potential risks.
• Led an initiative to expand the regression suite and reorganize the HP Quality Center (QC) project structure, enhancing the regression process.

Roswell, GA

• Performed all functional and regression testing for a dental digital imaging software application.
• Developed and executed test cases, detailed defects, managed defect tracking site, and established testing procedures.
• Worked closely with Development providing feedback and supplying needed information.
• Served as a resource for the Support team.
• Created design/specification documents and updated installation and user guides.

Atlanta, GA

• Configured and integrated a software monitor & control solution for use in telecommunications applications.
• Customized GUI interfaces for customers based on their requirements.
• Created, debugged, and tested TCL device drivers.
• Served as project lead for four successful assignments.
• Configured computers, network systems, and devices prior to deployment in the field.
• Assisted in software quality assurance testing and system verification.

Rome, GA

• Served as the initial point of contact for resolution of desktop/workgroup-related problems in a 400-user environment.
• Troubleshot, researched, diagnosed, documented, and resolved technical issues surrounding Windows NT, Windows 2000/XP Professional, MS Office, e-mail, Internet connections, and hardware/peripherals.
• Managed user/computer accounts in Active Directory. Created, modified, and deployed system images through Altiris Deployment Server.
• Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolved issues without requiring escalation to a higher tier.
• Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software.
• Recommended that employees undergo training on commonly used applications. Provided individual and group training.

• Provided technical support for tax preparation software used by tax preparers and CPAs.
• Assisted users with software issues, correcting database corruption, printing complications, software updates, and e-file transmissions.
• Led an initiative to incorporate members of the Technical Support Team in the quality assurance testing of our software products, as well as, inclusion in the QA Departmental software defect and update discussions.
• Performed regression and patch/update testing utilizing testing tools, such as Test Director.
• Created and edited documentation for troubleshooting manuals for new employee and customer training.
• Developed new call log categories to assist in trending and report generation.

Lawrenceville, GA

• Performed troubleshooting of personal computers and peripheral equipment, identifying problems, and providing solutions for individuals and small businesses.
• Consulted, set-up, and maintained small business Windows LANs. Built custom PCs with latest generation technology.
• Installed, diagnosed, repaired, and upgraded computer systems and software.
• Configured and installed various peripherals: scanners, modems, tape backups, printers, hubs and switches, and digital imaging devices.
• Assessed customer needs and recommended appropriate products and solutions. Focused on providing time and money saving solutions for customers.

Alpharetta, GA

• Investigated software/hardware errors and system logs to provide root cause analysis for system outages to customers and upper management.
• Provided Tier II and Tier III for specialized telecommunications systems.
• Published procedures and product announcement bulletins that assisted field technicians and customers with correcting or preventing problems.
• Worked closely with the Development and Verification teams in testing hardware and software updates for our telecommunications products, as well as, volunteering to assist with new feature testing.
• Led, mentored, and motivated a five person team.
• Served as a customer liaison for three major customers.