Nathaniel David Email & Phone Number

Valenzuela, Ncr, Ph

Valenzuela, Ncr, Ph

Philippines

 Review requirements, specifications, and technical design documents to provide timely and meaningful feedback Create detailed, comprehensive, and well-structured test plans and test cases Estimate, prioritize, plan and coordinate testing activities Execute automation scripts using open source tools Identify, record, document thoroughly, and track bugs Perform thorough regression testing when bugs are resolved Develop and apply testing processes for new and existing products to meet client needs Liaise with internal teams (e.g. developers and product managers) to identify system requirements Monitor debugging process results Investigate the causes of non-conforming software and train users to implement solutions

Philippines

 Responding to queries via chat, email, or phone Providing technical assistance for questions and problems Generating feedback and/or monitoring calls and other methods of correspondence to improve training methods Running reports to analyze common complaints and problems Training other staff members on troubleshooting and diagnosing problems Closely adhere to client service level agreements to ensure complaints do not go out of compliance Ensure the accuracy of the information in the report before deadline submission Monitor and report incident issues Identify and escalate priority issues per Client specifications Provide accurate information on cloud services Creating and modifying user information using Active Directory Creating and modifying user email using Exchange server and Office 365 Admin Record events and problems and their resolution in logs

Philippines

 Handle and manage the overall aspects of a shift, maintain order and discipline and provide support to agents on duty (Sales and Tech). This position operates in a team environment. Prepare all reports for resolutions provided and maintain records of all status and develop and maintain professional relationships with all customers Ensure the accuracy of the information in the report prior to deadline submission Monitor and report incident issues

Philippines

 Handling Escalation Calls and Remote sessions Provide support to agents regarding technical concerns Reporting Reimage bug cases via Jtrac Prepare all reports for resolutions provided and maintain records of all status and develop and maintain professional relationships with all customers

Philippines

 Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection  Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Gather customer’s information and determine the issue by evaluating and analyzing the symptoms Solving computer issues such as Slow Computer, Internet Connection, Browser Issues, Software, Application Issues, and Printer Set-up.

Philippines

 Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection  Solving computer issues such as Slow Computer, Internet Connection, Browser Issues, Software, and Application Issues and Printer Set-up. Solving Phone Issues, Packet Wi-Fi / On The Go Devices Issues