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I am a Information Technology Professional with broad experience in the industry. Collaborative problem solver facilitating communications between operations, process, technical support and architecture teams. Expert in understanding, analyzing and improving existing systems and processes. Demonstrated success in collecting requirements, proposing solutions and collaborating on implementation. Able to identify trends and patterns to proactively remediate issues limiting or avoiding service delivery impact. Comfortable diagnosing and resolving issues with and without previous experience. My varied experience in the IT field uniquely qualifies me to engage with all parts of an organization, and propose innovative solutions that span across people, process and systems.I am driven and a life-long learner, always interested in expanding my skill set. I value excellence, respect and above all, integrity.Technical SkillsCertifications: Security+, ServiceNow Certified Systems AdministratorTools: ServiceNow • SolarWinds Web Help Desk • M365 • Visio • Microsoft Endpoint Configuration Manager (MECM) • PDQ Inventory • PDQ Deploy • Microsoft Teams • Mattermost • Webex • Microsoft Planner • SmartSheet • Microsoft Active Directory (AD) • PowerShell • McAfee Endpoint Suite (AESS) • VMware vSphere • Forescout • Windows Sysinternals • Confluence • Jira • Gliffy • SmartSheet • Excel (pivot tables, pivot charts, advanced formulas, data merging and cross referencing) I can be reached at nathanielndwyer@gmail.com
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Director Of OperationsV12 MarketingMerrimack, Nh, Us
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Director Of OperationsV12 Marketing May 2021 - PresentConcord, New Hampshire, Us -
Frontend Web DeveloperV12 Marketing Apr 2019 - Apr 2021Concord, New Hampshire, Us
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Tier 2 Information Technology SpecialistNew Hampshire National Army Guard Dec 2020 - PresentConcord, New Hampshire, Us -
Information Technology SpecialistNew Hampshire National Army Guard Feb 2020 - Dec 2020Concord, New Hampshire, Us
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Senior Business AnalystDimension Data Jun 2016 - Jan 2019Bryanston, Johannesburg, ZaSupported incident management, custom request fulfillment and participated in complete rebuild and upgrade of service delivery platform. Reviewed, updated and improved disaster recovery process and facilitated failover testing for service delivery and ERP platforms. Maintained committed recovery time objective while supporting 90% growth in virtual machine estate. Documented incident triage process and collaborated with systems architects to assess feasibility and planned approach for implementation of automation. -
Proactive EngineerDimension Data Oct 2012 - May 2016Bryanston, Johannesburg, ZaCompiled quarterly reporting for clients using consolidated and enriched data from multiple sources. Served as 1st point of contact for monitoring service delivery issues. Developed and implemented custom monitoring and reporting solutions to enhance service delivery.Served as SME for internal and external audiences. Reduced time spent collecting data and leveraged low cost resources by co-developing distributed operating model. Developed and recorded training for new low-cost resources on distributed operating model using standardized reports and data collection templates.
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Insite OperatorDimension Data Sep 2006 - Oct 2012Bryanston, Johannesburg, ZaDelivered event and incident management, including event correlation and Level 1 troubleshooting for Unified Communications, Security, Network Integration. Carrier Management for WAN and internet circuits from DS1 to OC-12, and for voice circuits, DS0 to DS3. Delivered rapid restoration of mission critical voice and data telecommunications incidents for financial, medical and pharmaceutical clients. Co-architected and implemented new L1 / L2 operating model to leverage low cost resources by creating process flows and training material and delivering and recording training for L1 and L2 operators.
Nathaniel Dwyer Skills
Nathaniel Dwyer Education Details
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Nashua Community CollegeComputer Networking
Frequently Asked Questions about Nathaniel Dwyer
What company does Nathaniel Dwyer work for?
Nathaniel Dwyer works for V12 Marketing
What is Nathaniel Dwyer's role at the current company?
Nathaniel Dwyer's current role is Director of Operations.
What is Nathaniel Dwyer's email address?
Nathaniel Dwyer's email address is nd****@****ail.com
What is Nathaniel Dwyer's direct phone number?
Nathaniel Dwyer's direct phone number is +160320*****
What schools did Nathaniel Dwyer attend?
Nathaniel Dwyer attended Nashua Community College.
What skills is Nathaniel Dwyer known for?
Nathaniel Dwyer has skills like Cisco Call Manager, Cisco Ios, Cisco Technologies, Managed Services, Service Now.com, Microsoft Excel, Reporting And Analysis, Cisco Networking, Technical Training, Remote Troubleshooting, Itil, Troubleshooting.
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