Doing IT work for family, friends, neighbors, and a Mirapath data center Studying for and acquiring CompTIA Security+ certificationNon-IT gigs with Bluecrew to help pay bills and support family

-Assessed and configured 500+ Capital One associates’ and non-associates' computers (Windows and Mac), mobile phones (iOS and Android), printers, and other devices. -Used ServiceNow Ticketing system for documentation of work with end users. -Cross referenced knowledge articles and directories for troubleshooting and configuring Windows and Mac computer problems as well as other devices. -Established and assisted Zoom events for meetings with team members and supervisors.

A3 Solutions contractor-Troubleshooting laser printers, thermal printers, UTC retail POS systems, and computer connectivity to routers, networks, and VPNs. -Configuring computers by running software updates, drivers, diagnostics and imaging. -Using Alliance and Mobile Edge ticking systems for resolving service request tasks.

TEKsystems contractor-Configuring computers and smart TVs by installing hardware components, BIOS setup, software updates, and imaging. -Trouble-shooting configuration errors involving BIOS, imaging, RAM sticks, software updates, and wire connectivity. -Using ServiceNow Ticketing system for resolving over hundreds of service tickets. -Delivering and retrieving computers, monitors, and other peripherals by automobile.

Randstad Technologies US contractor-Configured computers and smart TVs by installing hardware components, BIOS setup, software updates, and imaging. -Trouble-shooting configuration errors involving BIOS, imaging, RAM sticks, software updates, and wire connectivity.

Contracted with doing outreach to Medicaid nursing home residents for the Colbert Consent Decree.

Assisted with inspecting congregate meal sites, well-being checks, and follow-up assessment visits with at-risk seniors. My other work consisted of scoring ICAS agencies for city funding, calling seniors requesting assessment, and conducting phone-checks with at-risk seniors. When needed for the Chicago Customer Service Request (CSR) database, I took I & A calls and entered requests for assessment visits, service feedback, and other call information. In addition, I analyzed intensive case advocacy and support (ICAS) assistance data to find the most effective interventions to help fragile seniors.

Summer JobDirecting and assisting cars where to go and park. I also do this for the handicapped parking lot located at the festival.