Nathaniel Greene

Nathaniel Greene Email and Phone Number

Senior Workforce Management Forecast Analyst | Optimizing Efficiency & Performance @ Toast, Inc.
boston, massachusetts, united states
Nathaniel Greene's Location
Papillion, Nebraska, United States, United States
About Nathaniel Greene

Hello, my name is Nathaniel. I'm passionate about driving improvements in workforce management, particularly in refining forecasting models to enhance operational accuracy. My journey has been defined by a commitment to effective communication, both within teams and with external partners, ensuring that everyone is on the same page and aligned with our company's goals and values.My expertise lies in providing insightful analytics that empower decision-making in forecasting and planning. I take pride in meticulously extracting, organizing, and analyzing data to uncover meaningful insights that drive business success. With every project, I strive to document processes and update them for continuous improvement, fostering a culture of growth and innovation.In the whirlwind of a fast-paced environment, I thrive. Quick turn-around assignments are where I shine, leveraging my skills and experience to tackle challenges with efficiency and effectiveness.My Key Skills Include:✭ Data Analysis: Proficient in analyzing large datasets, interpreting trends, and extracting actionable insights to optimize workforce operations and resource allocation.✭ Forecasting and Planning: Ability to develop accurate forecasts for staffing needs based on historical data, business trends, and operational requirements to ensure optimal workforce utilization.✭ Communication: Strong communication skills to effectively convey insights, recommendations, and forecasts to stakeholders at various levels within the organization, fostering collaboration and alignment.✭ Problem-Solving: Aptitude for identifying inefficiencies, bottlenecks, and challenges within workforce processes and developing innovative solutions to address them while maintaining operational efficiency.✭ Time Management: Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment, ensuring timely delivery of workforce management solutions and support.Connect with me today!!

Nathaniel Greene's Current Company Details
Toast, Inc.

Toast, Inc.

View
Senior Workforce Management Forecast Analyst | Optimizing Efficiency & Performance
boston, massachusetts, united states
Website:
toasttab.com
Employees:
1604
Nathaniel Greene Work Experience Details
  • Toast, Inc.
    Senior Workforce Management Forecasting Analyst
    Toast, Inc. Dec 2019 - Present
    Greater Omaha Area
    In my current role as a Senior Workforce Management Forecasting Analyst, I:• Key contributor, thought leader, and strategic partner responsible for providing insight for organizational transformation planning focusing on scalability, sustainability, and risks.• Create, implement, and sustain capacity models, setting up a regular pace to backtest results and verify any necessary changes to the plan and/or assess new risks.• Oversee and coordinate forecast development, outlooks, efficiency models, and ad hoc reporting for all areas covered by WFM. Establish and maintain KPI expectations from executive strategy to department-level key results.• Establish and nurture strong, long-lasting partnerships with internal and BPO stakeholders, Finance, and product development teams.
  • North End Teleservices Llc
    Workforce Management Manager
    North End Teleservices Llc Apr 2019 - Dec 2019
    In my previous role as Workforce Management Manager, I: • Prepared reports for Quarterly Business reviews with all clients, showing areas of success, along with previous and forecasted risks, to ensure needs and contract requirements were being met.• Developed, led, and managed cross-functional CSR teams for internal and external customer efforts; championed successful strategic interoperability-focused operations initiatives.• Created, oversaw, and mentored a new high-performance RTA team while implementing WFM best practices and strategies for real-time coverage, schedule, and planning.• Senior Lead in charge of Workforce Management, IT support, and Client Management. Created and nurtured long-term client partnerships to ensure success, growth, and profitability.• Developed, executed, and recorded policies to ensure PCI compliance and adherence to government contract requisites.
  • Nelnet Diversified Solutions
    Workforce Management Supervisor
    Nelnet Diversified Solutions Jul 2017 - Apr 2019
    Lincoln, Nebraska
    In my previous role as Workforce Management Supervisor, I:• Functioned as the Real Time Lead responsible for all RTA, scheduling, and short-term forecasting needs. Contributed significantly to organizational strategic planning and coordinated activities of operational teams in the contact center.• Collaborated with software engineers to develop advanced call routing paths to enhance customer interaction with CSRs and drive overall customer experience by reducing wait times.• Handled all Outbound dialers per federal contracts and ensured adherence to laws while dials were sent.• Created outage processes to guarantee overall positive customer experience despite outages' negative impact.• Supported strategic and operations initiatives focusing on KPI management and strict CSR management per federal guidelines.
  • Nelnet Diversified Solutions
    Workforce Management Real Time Analyst
    Nelnet Diversified Solutions Oct 2015 - Jul 2017
    Greater Omaha Area
    In my previous role as Workforce Management Real Time Analyst, I: • Established and maintained call routing structures and skill groups and documented standard practices around agent skilling to guarantee efficiency and proper skilling of agents at the necessary times.• Served as the liaison between the end users and IT teams and handled the effective troubleshooting of system issues or escalated them—the ability to work well with others as an essential high-level leader. • Proactively collaborated with leadership to adjust agents’ skills and schedules to meet business needs.• Closely monitored and documented agents and call center performance in real-time across multiple teams and locations. Prepared daily reports and provided statistical analysis of call center performance intraday and recommendations for improvement.• Significantly assisted and contributed to the implementation and reporting development of NICE WFM and Cisco Telephony System; Provided business impact, change impact, and analysis, ensuring all changes were properly planned and well communicated.
  • Nelnet Diversified Solutions
    Representative Ii
    Nelnet Diversified Solutions Oct 2012 - Oct 2015
    Lincoln, Nebraska Area
    In my previous role as Representative II, I:• Processed and collaborated with all facets of Direct Consolidation Loans and provided outstanding customer experience by processing at a timely and goal-oriented pace.• Aided with payment programs for private institutions and colleges and identified the importance of individual and team efforts to improve productivity and effectiveness of phone calls.• Received phone calls from borrowers to assist in meeting the needs of their student loan accounts by taking payments, adjusting payment schedules, delaying payments, and performing callbacks to keep borrowers up to date with requested changes to their accounts.• Collaborated with loan holders and servicers to confirm that all payoff information was received accurately, efficiently, and timely.* Other Positions Held

Nathaniel Greene Education Details

Frequently Asked Questions about Nathaniel Greene

What company does Nathaniel Greene work for?

Nathaniel Greene works for Toast, Inc.

What is Nathaniel Greene's role at the current company?

Nathaniel Greene's current role is Senior Workforce Management Forecast Analyst | Optimizing Efficiency & Performance.

What schools did Nathaniel Greene attend?

Nathaniel Greene attended Metropolitan Community College.

Who are Nathaniel Greene's colleagues?

Nathaniel Greene's colleagues are Mike Crowder, Alex Latronica, Alexandre Sambo, Anna Sumi, Rollinda B., Scentera Brewer, Brittany Charcut.

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