Nathaniel Greene
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Nathaniel Greene Email & Phone Number

Senior Workforce Management Forecasting Analyst at Toast, Inc.
Location: Papillion, Nebraska, United States 5 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Role
Senior Workforce Management Forecasting Analyst
Location
Papillion, Nebraska, United States
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Who is Nathaniel Greene? Overview

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Nathaniel Greene is listed as Senior Workforce Management Forecasting Analyst at Toast, Inc., a company with 1604 employees, based in Papillion, Nebraska, United States. AeroLeads shows a matched LinkedIn profile for Nathaniel Greene.

Nathaniel Greene previously worked as Workforce Management Manager at North End Teleservices Llc and Workforce Management Supervisor at Nelnet Diversified Solutions. Nathaniel Greene holds Computer Science from Metropolitan Community College.

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Toast, Inc.

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Profile bio

About Nathaniel Greene

Hello, my name is Nathaniel. I'm passionate about driving improvements in workforce management, particularly in refining forecasting models to enhance operational accuracy. My journey has been defined by a commitment to effective communication, both within teams and with external partners, ensuring that everyone is on the same page and aligned with our company's goals and values.My expertise lies in providing insightful analytics that empower decision-making in forecasting and planning. I take pride in meticulously extracting, organizing, and analyzing data to uncover meaningful insights that drive business success. With every project, I strive to document processes and update them for continuous improvement, fostering a culture of growth and innovation.In the whirlwind of a fast-paced environment, I thrive. Quick turn-around assignments are where I shine, leveraging my skills and experience to tackle challenges with efficiency and effectiveness.My Key Skills Include:✭ Data Analysis: Proficient in analyzing large datasets, interpreting trends, and extracting actionable insights to optimize workforce operations and resource allocation.✭ Forecasting and Planning: Ability to develop accurate forecasts for staffing needs based on historical data, business trends, and operational requirements to ensure optimal workforce utilization.✭ Communication: Strong communication skills to effectively convey insights, recommendations, and forecasts to stakeholders at various levels within the organization, fostering collaboration and alignment.✭ Problem-Solving: Aptitude for identifying inefficiencies, bottlenecks, and challenges within workforce processes and developing innovative solutions to address them while maintaining operational efficiency.✭ Time Management: Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment, ensuring timely delivery of workforce management solutions and support.Connect with me today!!

Current workplace

Nathaniel Greene's current company

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Toast, Inc.
Toast, Inc.
Senior Workforce Management Forecasting Analyst
boston, massachusetts, united states
Website
Employees
1604
AeroLeads page
5 roles

Nathaniel Greene work experience

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Senior Workforce Management Forecasting Analyst

Current

Greater Omaha Area

  • In my current role as a Senior Workforce Management Forecasting Analyst, I:
  • Key contributor, thought leader, and strategic partner responsible for providing insight for organizational transformation planning focusing on scalability, sustainability, and risks.
  • Create, implement, and sustain capacity models, setting up a regular pace to backtest results and verify any necessary changes to the plan and/or assess new risks.
  • Oversee and coordinate forecast development, outlooks, efficiency models, and ad hoc reporting for all areas covered by WFM. Establish and maintain KPI expectations from executive strategy to department-level key.
  • Establish and nurture strong, long-lasting partnerships with internal and BPO stakeholders, Finance, and product development teams.
Dec 2019 - Present

Workforce Management Manager

  • In my previous role as Workforce Management Manager, I:
  • Prepared reports for Quarterly Business reviews with all clients, showing areas of success, along with previous and forecasted risks, to ensure needs and contract requirements were being met.
  • Developed, led, and managed cross-functional CSR teams for internal and external customer efforts; championed successful strategic interoperability-focused operations initiatives.
  • Created, oversaw, and mentored a new high-performance RTA team while implementing WFM best practices and strategies for real-time coverage, schedule, and planning.
  • Senior Lead in charge of Workforce Management, IT support, and Client Management. Created and nurtured long-term client partnerships to ensure success, growth, and profitability.
  • Developed, executed, and recorded policies to ensure PCI compliance and adherence to government contract requisites.
Apr 2019 - Dec 2019

Workforce Management Supervisor

Lincoln, Nebraska

  • In my previous role as Workforce Management Supervisor, I:
  • Functioned as the Real Time Lead responsible for all RTA, scheduling, and short-term forecasting needs. Contributed significantly to organizational strategic planning and coordinated activities of operational teams in.
  • Collaborated with software engineers to develop advanced call routing paths to enhance customer interaction with CSRs and drive overall customer experience by reducing wait times.
  • Handled all Outbound dialers per federal contracts and ensured adherence to laws while dials were sent.
  • Created outage processes to guarantee overall positive customer experience despite outages' negative impact.
  • Supported strategic and operations initiatives focusing on KPI management and strict CSR management per federal guidelines.
Jul 2017 - Apr 2019

Workforce Management Real Time Analyst

Greater Omaha Area

  • In my previous role as Workforce Management Real Time Analyst, I:
  • Established and maintained call routing structures and skill groups and documented standard practices around agent skilling to guarantee efficiency and proper skilling of agents at the necessary times.
  • Served as the liaison between the end users and IT teams and handled the effective troubleshooting of system issues or escalated them—the ability to work well with others as an essential high-level leader.
  • Proactively collaborated with leadership to adjust agents’ skills and schedules to meet business needs.
  • Closely monitored and documented agents and call center performance in real-time across multiple teams and locations. Prepared daily reports and provided statistical analysis of call center performance intraday and.
  • Significantly assisted and contributed to the implementation and reporting development of NICE WFM and Cisco Telephony System; Provided business impact, change impact, and analysis, ensuring all changes were properly.
Oct 2015 - Jul 2017

Representative Ii

Lincoln, Nebraska Area

  • In my previous role as Representative II, I:
  • Processed and collaborated with all facets of Direct Consolidation Loans and provided outstanding customer experience by processing at a timely and goal-oriented pace.
  • Aided with payment programs for private institutions and colleges and identified the importance of individual and team efforts to improve productivity and effectiveness of phone calls.
  • Received phone calls from borrowers to assist in meeting the needs of their student loan accounts by taking payments, adjusting payment schedules, delaying payments, and performing callbacks to keep borrowers up to.
  • Collaborated with loan holders and servicers to confirm that all payoff information was received accurately, efficiently, and timely.* Other Positions Held
Oct 2012 - Oct 2015
Team & coworkers

Colleagues at Toast, Inc.

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1 education record

Nathaniel Greene education

FAQ

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What company does Nathaniel Greene work for?

Nathaniel Greene works for Toast, Inc..

What is Nathaniel Greene's role at Toast, Inc.?

Nathaniel Greene is listed as Senior Workforce Management Forecasting Analyst at Toast, Inc..

Where is Nathaniel Greene based?

Nathaniel Greene is based in Papillion, Nebraska, United States while working with Toast, Inc..

What companies has Nathaniel Greene worked for?

Nathaniel Greene has worked for Toast, Inc., North End Teleservices Llc, and Nelnet Diversified Solutions.

Who are Nathaniel Greene's colleagues at Toast, Inc.?

Nathaniel Greene's colleagues at Toast, Inc. include Abbey Tipton, Jonathan Trudel, Gustavo Damián Torrecilla, 陳佳耿, and Jacqui G.

How can I contact Nathaniel Greene?

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What schools did Nathaniel Greene attend?

Nathaniel Greene holds Computer Science from Metropolitan Community College.

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