Nathaniel Harty

Nathaniel Harty Email and Phone Number

Senior Client Support Technician @ Perficient
missouri, united states
Nathaniel Harty's Location
Fenton, Missouri, United States, United States
Nathaniel Harty's Contact Details

Nathaniel Harty work email

Nathaniel Harty personal email

n/a
About Nathaniel Harty

Nathaniel Harty is a Senior Client Support Technician at Perficient.

Nathaniel Harty's Current Company Details
Perficient

Perficient

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Senior Client Support Technician
missouri, united states
Website:
perficient.com
Employees:
2997
Nathaniel Harty Work Experience Details
  • Perficient
    Sr. Client Support Technician
    Perficient Aug 2022 - Present
    St Louis, Missouri, United States
  • Perficient
    Customer Service Technician
    Perficient Jul 2019 - Aug 2022
    St. Louis
    - Provided excellent customer service as first point of contact- Remotely accessed laptops and phones to assist and troubleshoot- Adhered to ITIL guidelines while engaged in ticketing software to track incident to its resolution- Utilized Active Directory to assist in password resets and to disable terminated or inactive employees- Worked in Windows 10 and Mac (Mojave and Catalina)- Created guides for end users for common replicated tasks (password reset, clearing browser cache, clearing Windows Credential Manager, connecting to VPN, etc.)- Ran bi-weekly reports of out-of-date tickets to inform the VP of IT and the IT directors- Part of team to research new ticketing vendor for Service Desk
  • Residential Hospice
    It Service Desk Technician
    Residential Hospice Jan 2018 - Jul 2019
    Shiloh, Illinois
    - Provided excellent customer service as first point of contact- Instructed new employees in the basics of technology to be used (Android tablets, Android and Apple cell phones, and laptops in Windows environment)- Maintained inventory on site and updated company asset list as necessary- Remotely accessed laptops, phones, and tablets to assist and troubleshoot- Adhered to ITIL guidelines while engaged in ticketing software to track incident to its resolution- Utilized Active Directory to assist in password resets and to disable terminated or inactive employees
  • Lagg Services Llc
    Technical Support Manager
    Lagg Services Llc Sep 2014 - Apr 2017
    - Used strong interpersonal skills to interact with clients, external technical professionals, and company employees- Interviewed and trained research interviewers- Met guidelines and completed projects promptly- Responsible for the purchasing of IT hardware, software and services- Coordinated with clients via email and phone- Remotely accessed workstations and server as needed 24/7- Maintained all technical aspects of the company including 50+ workstations, 6+ supervisory workstations, and the company server including hardware upgrades, software updates, and troubleshooting- Modified Avaya IP Office phone system settings for the company as needed- Priced, installed, and served as administrator for security camera system- Priced, installed, and served as administrator for the time clock software utilized by company (VirtualTimeClock)- Managed technical support team that provided technical support for a charter school
  • Tri-Cor Industries, Inc.
    Research Interviewer
    Tri-Cor Industries, Inc. Mar 2010 - Sep 2014
    Edwardsville, Il
    Conducted script driven surveys for various clients.
  • Dollar General Corporation
    Stocker
    Dollar General Corporation Jul 1998 - Aug 2001
    Hillsboro, Illinois
    Stocked shelves, assisted customers, ran cash register, and performed light janitorial services.
  • Hardees Restaurants
    Food Service Worker
    Hardees Restaurants May 1997 - Aug 1997
    Hillsboro, Il
    Prepared food, maintained food preparation station, and performed light janitorial services.

Nathaniel Harty Education Details

Frequently Asked Questions about Nathaniel Harty

What company does Nathaniel Harty work for?

Nathaniel Harty works for Perficient

What is Nathaniel Harty's role at the current company?

Nathaniel Harty's current role is Senior Client Support Technician.

What is Nathaniel Harty's email address?

Nathaniel Harty's email address is na****@****ent.com

What schools did Nathaniel Harty attend?

Nathaniel Harty attended Southern Illinois University Edwardsville.

Who are Nathaniel Harty's colleagues?

Nathaniel Harty's colleagues are Ankit Srivastava, Andres Ramirez, Auth Poc, Adam Sheppard, Hannah Hickman, Abhishek V Tamhan, David Donovan.

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