Nathaniel Harty Email and Phone Number

- Provided excellent customer service as first point of contact- Remotely accessed laptops and phones to assist and troubleshoot- Adhered to ITIL guidelines while engaged in ticketing software to track incident to its resolution- Utilized Active Directory to assist in password resets and to disable terminated or inactive employees- Worked in Windows 10 and Mac (Mojave and Catalina)- Created guides for end users for common replicated tasks (password reset, clearing browser cache, clearing Windows Credential Manager, connecting to VPN, etc.)- Ran bi-weekly reports of out-of-date tickets to inform the VP of IT and the IT directors- Part of team to research new ticketing vendor for Service Desk

- Provided excellent customer service as first point of contact- Instructed new employees in the basics of technology to be used (Android tablets, Android and Apple cell phones, and laptops in Windows environment)- Maintained inventory on site and updated company asset list as necessary- Remotely accessed laptops, phones, and tablets to assist and troubleshoot- Adhered to ITIL guidelines while engaged in ticketing software to track incident to its resolution- Utilized Active Directory to assist in password resets and to disable terminated or inactive employees

- Used strong interpersonal skills to interact with clients, external technical professionals, and company employees- Interviewed and trained research interviewers- Met guidelines and completed projects promptly- Responsible for the purchasing of IT hardware, software and services- Coordinated with clients via email and phone- Remotely accessed workstations and server as needed 24/7- Maintained all technical aspects of the company including 50+ workstations, 6+ supervisory workstations, and the company server including hardware upgrades, software updates, and troubleshooting- Modified Avaya IP Office phone system settings for the company as needed- Priced, installed, and served as administrator for security camera system- Priced, installed, and served as administrator for the time clock software utilized by company (VirtualTimeClock)- Managed technical support team that provided technical support for a charter school

Conducted script driven surveys for various clients.

Stocked shelves, assisted customers, ran cash register, and performed light janitorial services.

Prepared food, maintained food preparation station, and performed light janitorial services.