It Global Infrastructure & Operations Director
Current• Manage overall governance of all vendors operating in the infrastructure space.• Contribute to long range planning and budget discussions.• Establish performance parameters and guiding principles for vendor delivery of products and/or services in support of business goals • Work with the appropriate internal organizations to construct performance-based, accountability-driven vendor/business partner agreements, monitoring vendor performance to ensure compliance with Service Level Agreements, and facilitating corrective action regarding performance issues to resolution with the vendor and impacted IT/business teams.• Participate in systems and services outage and incident recovery.• Manage the creation and maintenance of an effective Disaster Recovery Plan for all company data processing, networking and telecommunications platforms.• Support corporate and remote data centers.• Develop and maintain policies and procedures as they relate to infrastructure support and regulatory controls.• Provide escalation paths within IT and vendor staffs; managing and developing assigned staff including coaching/mentoring and performance management. • Plan and prioritize team workloads to meet deadlines, while managing and reporting the status on multiple priorities and deadlines.• Deliver IT services provided by contracted suppliers.• Develop and maintain the relationship with the contracted suppliers.
