*Assist clients in travel needs for flight, hotel, and trasportation.*Work directly with the client to assess their needs.*Work with multiple clients simultaneously in an efficient and organized manner.

*Perform with the company in improvisational comedy shows.*Teach improvisation

• Applied grades to each loan application based on established criteria to keep institutional risk low.• Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.• Worked with processing team members to communicate errors and obtain missing information for current applications.• Met service level agreement timeline consistently at rate of 98%, turning around applications quickly with firm approval or denial decisions.• Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records and current financial status.• Trained junior team members in underwriting procedures and loan quality grading standards.• Performed in well over 100 shows and received over 200 positive reviews.

• Monitored pipelines to track and log status of loans.• Supervised loan personnel and motivated to maintain customer service and performance standards.• Reviewed loan files and updated to match current standards.• Fielded customer complaints and provided solutions.• Participated in team-building activities to enhance working relationships.• Identified issues, analyzed information and provided solutions to problems.

• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.• Developed monthly and daily production output plans to deliver on customer service and financial metrics.• Mentored newly hired employees and developed training manual to use for reference.• Trained new team members by relaying information on company procedures and safety requirements.• Coached team members in techniques necessary to complete job tasks.• Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.

• Helped in creation of this position within department.• Maintained checklists of required documentation and open issues affecting closings.• Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.• Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.• Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.

*Work with clients to collect all documentation needed to move forward with the loan.*Review documentation sent in for accuracy relevence.*Communicate with clients via phoen and email.*Strong understandiong of federal mortgage regulations and internal regulations.