Nathaniel H. Email and Phone Number
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Nathaniel H. personal email
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Strategic IT Business Consultant and Project Manager with a rich professional history spanning over 6 years, encompassing more than 3 years in the dynamic Australian landscape. Proficient in project management, stakeholder management, business analysis, process modeling, research and analysis, benchmarking, and comprehensive documentation drafting.Specialising in the IT industry, I bring a unique blend of skills and experiences to the table. My dedication to managing client relationships and collaborating with diverse stakeholders has consistently contributed to successful project outcomes.As a top IT graduate in Perth, Western Australia, I earned recognition through the Australian Computer Society (ACS) 1962 Prize - shortlisted in the Bachelor's Degree category in 2021. Additionally, my commitment to academic excellence was acknowledged with the Vice-Chancellor's Commendation for Academic Excellence from Murdoch University.Beyond academia, my diverse background includes substantial experience in Higher Education, specifically in Administration, Policy & Governance, International Compliance, and Curriculum Information Systems management. Drawing from my varied professional journey, I've also excelled in roles such as IT Support, Law Enforcement as a Frontline Police Officer (Sergeant), Logistics & Asset Management, and Administrative Support.Passionate about continuous improvement, I am driven to empower individuals and businesses to optimise their operations. My expertise lies in executing end-to-end project management, utilising a multifaceted skill set to address complex challenges and deliver innovative solutions.Let's connect to explore how my unique background and skills can contribute to your organisation's success. Together, we can navigate the ever-evolving landscape of IT and business consulting, driving positive change and fostering excellence.
Illuminance Solutions
View- Website:
- illuminancesolutions.com.au
- Employees:
- 30
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Ict Business Consultant And Project ManagerIlluminance SolutionsPerth, Wa, Au
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Ict Business Consultant & Project ManagerIlluminance Solutions Feb 2023 - PresentPerth, Western Australia, AustraliaProject Management | IT Business Analysis | Client Stakeholder ManagementAs a Business Consultant, my primary goal is to analyse business problems, consult with stakeholders and recommend a solution. Upon proceeding with the recommended solution, I manage the Project execution and delivery, as well as perform any additional business analysis. I aim to support organisations & businesses to improve business processes and make the most out of their available resources, and to ensure that solutions deployed provide value to the business.
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Project Coordinator Quality EnhancementMurdoch University Nov 2021 - Dec 2022Perth, Western Australia, AustraliaOffice of Academic Quality, Curriculum Management and Policy - Quality Enhancement team+ Assist & support with planning, coordination, implementation and review of projects+ Prepare and perform ongoing maintenance of project documentation including researching, drafting, and updating business cases, initiation documents, change request and reports+ Prepare presentation materials, visual models, briefings and other project related materials + Plan, schedule, coordinate, support and document project reference groups, meetings, or other groups and activities+ Acted as a point of liaison for stakeholders+ Gather and synthesise information from multiple sources to support the documentation of business requirements and processes+ Monitor project timelines, flag potential issues with relevant stakeholders for resolution + Maintain standards through an awareness of project management techniques, relevant policy frameworks and external regulatory requirements -
Data AnalystMurdoch University Nov 2020 - Nov 2021Perth, Western Australia, AustraliaEmployed as a Casual staff with Murdoch University's Office of Academic Quality, Curriculum Management and Policy - Curriculum Information & Systems teamResponsibilities include, but not limited to: + Supporting & co-leading Mini-Projects + Business Process Modelling, Analysis & Evaluation+ Data Management & Analysis+ Customize & Generate Reports based on Business Requirements+ Providing Support & Advice to end-users+ Ad-hoc administrative tasks
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Sia Tech Refresh Field EngineerOpus It Services Pte Ltd Dec 2019 - Feb 2020Singapore, SingaporeResponsibilities includes + Deploying new PCs + Decommissioning old PCs + Ensuring PC assets are in good working condition Secondary responsibilities includes + Administrative work+ Coordinating Tech Refresh Engineers + Performing internal audits to ensure that all IT assets deployed are accurately + Resolving inaccurate asset deployments+ Providing technical support for end usersAchievements + Significantly decrease the company’s erroneous data by more than 80% -
Daimler It Helpdesk EngineerOpus It Services Pte Ltd Nov 2018 - Jan 2019Singapore, SingaporeUpon completion of the IBM-SingHealth project, I was re-deployed to Daimler to provide similar IT support to its end users.Responsibilities+ Assisted and advised end users with troubleshooting of IT related issues via call, email, remote assistance and drop in+ Facilitated Active Directory Account Creation for new staff+ Fulfilling end user's software requests via Microsoft Powershell/Remote Assistance I left Daimler SEA within 3 months to pursue further higher education overseas. Despite being in Daimler for slightly less than 3 months, I have learned and contributed back to the Daimler IT Helpdesk Team.
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Ibm-Singhealth It Helpdesk EngineerOpus It Services Pte Ltd Nov 2017 - Oct 2018Singapore, SingaporeWhile with Opus IT, I was posted to work under IBM SingHealth Service Desk. Responsibilities includes + Assisting and advising SingHealth End Users (ie. Doctors, Nurses & Allied Healthcare Staff) with troubleshooting IT related issues.+ Responding to end user’s emails+ Answering on average 30-40 calls per dayOther responsibilities includes + Taking ownership of multiple service requests and incident tickets to ensure that issues are resolved promptly and appropriately.+ Guiding colleagues and advising them on their incidents+ Training new staff to ensure they have basic knowledge and skills to perform their role as Helpdesk EngineersAchievements+ Exceeded in individual KPI expectations + Successfully trained new staff+ Assisted the company heavily during the cyber-attack on SingHealth in 2018 by ensuring that systems remain operational despite the attack.
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Ground Response Force OfficerSingapore Police Force Jan 2016 - Nov 2017Singapore, SingaporeI served my full time National Service (NS) with the Singapore Police Force for a period of 22 months. Upon completion of my basic and vocational training under Training Command (TRACOM) at the Home Team Academy, I was posted to Kampong Java Neighbourhood Police Centre, Tanglin Division as a Neighbourhood Police Centre Officer (NPCO). The vocation is also known as Ground Response Force (GRF) As a GRF Officer, my primary responsibilities includes + Attending various different types ‘999’ emergency calls (Eg. theft, assaults, outrage of modesty, death cases and more)+ Mobile and Foot Patrol Duties within my area of jurisdiction+ Counter duties within the Police Station + Coordinating with members of public, divisional operations room officers, investigation officers and other relevant stakeholdersSecondary responsibilities includes+ Appointed as one of my team's Maintenance Officer - Ensures that all police equipment and vehicles are maintained for operational duties+ Teaching and guiding junior NSF officers to be appointed as a Maintenance Officer+ Ensure that the proper paperwork is completedAchievements + Presented with multiple Commander's Award for exceptional duties performed (i.e Good arrests)+ Regular Officers, including the Team Leader within my team were able to rely on me with confidence + Successfully teaching and guiding junior NSF officers that was subsequently appointed as new Maintenance Officers as part of their secondary responsibilities -
Administrative ExecutiveSingapore National Olympic Council Apr 2015 - Dec 2015Singapore, SingaporeDuties and responsibilities includes + Administrative tasks + Data entry+ Assisting SNOC Full Time Staff with pre-game and post-game tasksWhile with the SNOC, I had the opportunity to be involved with the following + Secretariat of Team Singapore at the 28th SEA Games+ Facilitated the coordination of youth athletes participating in the 2015 Commonwealth Youth Games in Samoa (Pre-game involvement)+ Assist with the planning of the Singapore Olympic Foundation - Peter Lim Scholarship 2015
Nathaniel H. Skills
Nathaniel H. Education Details
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Gpa 3.69/4.0
Frequently Asked Questions about Nathaniel H.
What company does Nathaniel H. work for?
Nathaniel H. works for Illuminance Solutions
What is Nathaniel H.'s role at the current company?
Nathaniel H.'s current role is ICT Business Consultant and Project Manager.
What is Nathaniel H.'s email address?
Nathaniel H.'s email address is na****@****ive.com
What schools did Nathaniel H. attend?
Nathaniel H. attended Murdoch University.
What skills is Nathaniel H. known for?
Nathaniel H. has skills like Microsoft Office, Microsoft Excel, Microsoft Word, English, Powerpoint, Customer Service, Windows, Outlook, Public Speaking, Editing, Teamwork, Sales.
Who are Nathaniel H.'s colleagues?
Nathaniel H.'s colleagues are Andy P., Dylan Watts, Theingi Phyo, Anshula Raj, Ankita Narvekar, Ricardo Jacobsen, Darsana Haridas.
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