Nathaniel H. Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Project Management | IT Business Analysis | Client Stakeholder ManagementAs a Business Consultant, my primary goal is to analyse business problems, consult with stakeholders and recommend a solution. Upon proceeding with the recommended solution, I manage the Project execution and delivery, as well as perform any additional business analysis. I aim to support organisations & businesses to improve business processes and make the most out of their available resources, and to ensure that solutions deployed provide value to the business.

Perth, Western Australia, Australia

Office of Academic Quality, Curriculum Management and Policy - Quality Enhancement team+ Assist & support with planning, coordination, implementation and review of projects+ Prepare and perform ongoing maintenance of project documentation including researching, drafting, and updating business cases, initiation documents, change request and reports+ Prepare presentation materials, visual models, briefings and other project related materials + Plan, schedule, coordinate, support and document project reference groups, meetings, or other groups and activities+ Acted as a point of liaison for stakeholders+ Gather and synthesise information from multiple sources to support the documentation of business requirements and processes+ Monitor project timelines, flag potential issues with relevant stakeholders for resolution + Maintain standards through an awareness of project management techniques, relevant policy frameworks and external regulatory requirements

Perth, Western Australia, Australia

Employed as a Casual staff with Murdoch University's Office of Academic Quality, Curriculum Management and Policy - Curriculum Information & Systems teamResponsibilities include, but not limited to: + Supporting & co-leading Mini-Projects + Business Process Modelling, Analysis & Evaluation+ Data Management & Analysis+ Customize & Generate Reports based on Business Requirements+ Providing Support & Advice to end-users+ Ad-hoc administrative tasks

Singapore, Singapore

Responsibilities includes + Deploying new PCs + Decommissioning old PCs + Ensuring PC assets are in good working condition Secondary responsibilities includes + Administrative work+ Coordinating Tech Refresh Engineers + Performing internal audits to ensure that all IT assets deployed are accurately + Resolving inaccurate asset deployments+ Providing technical support for end usersAchievements + Significantly decrease the company’s erroneous data by more than 80%

Singapore, Singapore

Upon completion of the IBM-SingHealth project, I was re-deployed to Daimler to provide similar IT support to its end users.Responsibilities+ Assisted and advised end users with troubleshooting of IT related issues via call, email, remote assistance and drop in+ Facilitated Active Directory Account Creation for new staff+ Fulfilling end user's software requests via Microsoft Powershell/Remote Assistance I left Daimler SEA within 3 months to pursue further higher education overseas. Despite being in Daimler for slightly less than 3 months, I have learned and contributed back to the Daimler IT Helpdesk Team.

Singapore, Singapore

While with Opus IT, I was posted to work under IBM SingHealth Service Desk. Responsibilities includes + Assisting and advising SingHealth End Users (ie. Doctors, Nurses & Allied Healthcare Staff) with troubleshooting IT related issues.+ Responding to end user’s emails+ Answering on average 30-40 calls per dayOther responsibilities includes + Taking ownership of multiple service requests and incident tickets to ensure that issues are resolved promptly and appropriately.+ Guiding colleagues and advising them on their incidents+ Training new staff to ensure they have basic knowledge and skills to perform their role as Helpdesk EngineersAchievements+ Exceeded in individual KPI expectations + Successfully trained new staff+ Assisted the company heavily during the cyber-attack on SingHealth in 2018 by ensuring that systems remain operational despite the attack.

Singapore, Singapore

I served my full time National Service (NS) with the Singapore Police Force for a period of 22 months. Upon completion of my basic and vocational training under Training Command (TRACOM) at the Home Team Academy, I was posted to Kampong Java Neighbourhood Police Centre, Tanglin Division as a Neighbourhood Police Centre Officer (NPCO). The vocation is also known as Ground Response Force (GRF) As a GRF Officer, my primary responsibilities includes + Attending various different types ‘999’ emergency calls (Eg. theft, assaults, outrage of modesty, death cases and more)+ Mobile and Foot Patrol Duties within my area of jurisdiction+ Counter duties within the Police Station + Coordinating with members of public, divisional operations room officers, investigation officers and other relevant stakeholdersSecondary responsibilities includes+ Appointed as one of my team's Maintenance Officer - Ensures that all police equipment and vehicles are maintained for operational duties+ Teaching and guiding junior NSF officers to be appointed as a Maintenance Officer+ Ensure that the proper paperwork is completedAchievements + Presented with multiple Commander's Award for exceptional duties performed (i.e Good arrests)+ Regular Officers, including the Team Leader within my team were able to rely on me with confidence + Successfully teaching and guiding junior NSF officers that was subsequently appointed as new Maintenance Officers as part of their secondary responsibilities

Singapore, Singapore

Duties and responsibilities includes + Administrative tasks + Data entry+ Assisting SNOC Full Time Staff with pre-game and post-game tasksWhile with the SNOC, I had the opportunity to be involved with the following + Secretariat of Team Singapore at the 28th SEA Games+ Facilitated the coordination of youth athletes participating in the 2015 Commonwealth Youth Games in Samoa (Pre-game involvement)+ Assist with the planning of the Singapore Olympic Foundation - Peter Lim Scholarship 2015