Nathaniel Johnson Email & Phone Number

North Las Vegas, Nv, Us

North Las Vegas, Nv, Us

United States

- Deliver Tier 1 support and troubleshooting for healthcare applications and hardware acrossall HCA Network facilities, leveraging tools such as Active Directory/ARS, VMware,Citrix Director, eSAF, and HealthStream to manage accounts, resolve issues, and ensurehigh availability and reliability of critical systems- Utilize support tools to manage and resolve 200+ support tickets per week, achieving~98% satisfaction rate- Remotely troubleshoot issues using Bomgar Remote Tool and PAM Express guiding usersthrough technical tasks step-by-step related to desktops, laptops, peripherals, software, andbusiness applications, reducing average resolution time by 20%

United States

- Onboard users by creating accounts and licenses for software such as Google Suite, Okta SSO, Box, Salesforce, RingCentral, Adobe, and others- Troubleshoot technical issues on Windows PCs using Goverlan EV Reach and AnyDesk remote access software- Set up VPN connections and map network drives for Bookkeepers and Tax Department - Monitor technology tickets and SLA daily through ZenDesk- Provision PCs and peripherals including dual monitors, keyboards, headsets, and Docking stations for remote employees- Use PowerShell to back up emails and the command line to push out prompts to resolve issues

Henderson, Nevada, United States

•Troubleshoot technical issues on macOS, iOS, Windows, and Android devices• Image or wipe Macbook hard drives, including the system, boot files, applications, and all other files for students and faculty• Monitor technology tickets and request forms through MaintenanceCare.com• Manages and manipulates Macbooks remotely via Kandji Mobile Device Management (MDM) Device Console• Installs security, Office 365, AdobeCreative Cloud, and printer driver software on student and staff devices• Maintains and protects sensitive information and passwords

Las Vegas, Nevada Area

-Support all committees of the district with event planning and employee engagement-Create and manage Tee Spring e-commerce storefront to sell LVVWD merchandise -Design flyers and posters to be broadcasted across entire LVVWD organization-Communicate and relay information across different departments within the company

Henderson, Nevada

- Mentor individuals by providing resume and cover letter assistance- Provide insight for individuals looking for careers within their major and/or minors - Show phenomenal customer service to all walk-in and telephone customers

Las Vegas, Nevada

- Provided excellent customer service while answering phones and aiding walk-in customers - Audited fuel receipts and other private plane purchases on Microsoft Excel spreadsheets

Las Vegas, Nevada

- Managed teams of 25+ as an ambassador for the Summer Business Institute- Recognized as Intern of the Month for outstanding leadership performance- Oversaw planning for the execution of 3 Civic Engagement Projects (thoroughly planned, non-obligatory community services)

Las Vegas, Nevada

- Reviewed mail and administered mail returns for the company - Redacted important documents including Social Security Cards and Death Certificates

Las Vegas, Nevada Area

- Executed exceptional customer service while answering phones and completing phone audits - Shadowed supervisor and other experienced employees during every day work tasks

Bachelor Of Science- Bs, Business Administration And Management, General

High School Diploma, Graduate

Activities and Societies: - Theater/Performer of Arts - Senior Sales- Graduated as Salutatorian with honors