Nathaniel Kaplan Email & Phone Number

New York City Metropolitan Area

The Office of Continuous Improvement collaborates with staff across the Port Authority to improve business processes, enhance customer experience, and foster innovation, collaboration, and accountability in alignment with the Authority’s priorities and standards. The Office uses Lean and design thinking tools to solve problems, achieve measurable impact, and institutionalize continuous improvement mindsets and practices. As a member of this team, I regularly lead and facilitate continuous improvement projects in close coordination with partner line and staff departments. Specific responsibilities include project scoping (problem statement development, stakeholder consensus building, work plan development), project prep work (data collection, collecting customer and employee feedback and perspective, process mapping, observations), solution development (workshop facilitation, analysis, defining roles and responsibilities, development of recommendations), implementation (workflow development, as an example), and performance metric development and tracking of progress.I also support the development and execution of the continuous improvement capacity building program, which aims to teach continuous improvement tools and build a network of continuous improvement professionals throughout the organization. In addition, I support OCI program administration, including supporting budgeting processes. I also founded and lead the agency's process automation community of practice, which seeks to create a forum for interested staff members to share best practices and ask questions of agency subject matter experts.

Greater New York City Area

Edison, Nj

As Dotcom's sole Industrial Engineer, I worked on numerous projects across all warehouse departments that focused on process improvement in the form of efficiency gains and/or cost savings. I redesigned departmental floorplans in order to improve efficiency and flow. I analyzed and developed ROIs for many potential capital investments and acted as a leading implementor on approved projects. I wrote SOPs and built out flowcharts for various warehouse processes to help drive standardization efforts and identify areas of opportunity. I also assisted in floor management during heavy/peak seasons.

Pittston, Pa

As a Field Industrial Engineer in the Lowe's Supply Chain network, I led multiple cross-functional Kaizen teams to improve building processes with a focus on Lean principles. While at Lowe's, I became very familiar with performance management and Red Prairie/JDA (a specific performance management software), and was the leading contributor on a project to digitally map the 1.4 million sq.ft. facility systematically. I also developed and verified performance standards through time study and key value indicator analysis. As a part of Lowe's safety initiatives, I was trained in DuPont's STOP Behavioral Safety program and completed weekly audits throughout the building.

Reading, Pennsylvania

Completed several projects that required skills from both the industrial and mechanical engineering fields. Reduced the lead time for several product lines, implemented a new total productive maintenance program, and reviewed and altered machining rates in order to improve scheduling effectiveness.