Viktor K. Email & Phone Number

Edmonton, Alberta, Canada

Lethbridge, Ab

Responsible for working on complex legal files and managing the firm's IT hardware, networking, web services and security systems.

Lethbridge

- acted as a liaison for the executive director, development/community coordinators and administrative assistant- entered data and created/managed reports (MS Excel, Salesforce, volunteer database software, monthly statistics reports); - managed Human Voice Drive program and donors;- organized filing;- provided orientation and on the job training to new volunteers in the office and associated volunteer programs;- edited reports, policy documents and created business software tutorials;- provided front desk receptionist services (message taking, scheduling volunteers for programs, screening calls, making outbound calls, mail delivery in/out);- created mailing lists and newsletters and distributed through MailChimp; and- accepted payments from member agencies

Geoje, Gyeongsangnam-Do, Korea

- created lesson plans to be used in solo or cooperative teaching environments - taught energetic English language lessons to young learners;- organised creative week long summer and winter English learning camps;- utilized MS power point as an interactive learning tool for students to engage with the English language;- developed efficient time management skills to multitask and meet regular deadlines unsupervised;- learned to adapt to an increasingly dynamic workplace environment; and- developed quality presentation and public speaking skills; and- created and ran English summer and winter camps/workshops

Alberta, Canada

- assisted students and professors in a receptionist and technical support capacity;- troubleshot computer software & hardware;- maintained media hardware (DSLR Cameras, Sony NXcameras and additional accessories;- installed, updated software & hardware;- maintained equipment databases;- oversaw the examination process as an invigilator. - answered and screen calls- created university ID cards- handled money

Lethbrige, Alberta

High-speed internet technical support and troubleshooting services provided over a call system. This position involved assisting Comcast end users contacting us from the USA to resolve service interruptions or to set up new equipment, systems for internet use. As a provider of Tier-1 support, I assisted to resolve interruptions and other customer inquiries as quickly as possible or to escalate to tier 2 solutions as required via ticketing protocols. This role involved significant documentation between the TTS ticketing system and the ACSR client management tool as well as excellent communication skills, patience, information gathering and empathy to guide end users based entirely on feedback from what they were seeing on screens and other devices. In recognition for quality customer service and skill navigating scenarios involving customers who had multiple calls without resolution, I was assigned to an escalation team tasked with reaching out to customers directly to de-escalate their frustrations and identify root causes of their service issues that were not being discovered by support technicians(agents) following the usual routine line of questioning (LOQ).