Administrator (Neurodevelopmental Pathway)
Cambridge, England, United Kingdom
Duties:• Managed multiple waiting lists within SystmOne, ensuring precise and confidential processing of patient data throughout the referral, assessment, treatment, and discharge phases.• Coordinated appointments across complex treatment pathways, collaborating closely with patients, families, and clinicians to ensure seamless scheduling and documentation management.• Prepared meeting agendas and captured detailed minutes on intricate medical topics with a typing speed of 64wpm.• Provided technical support for IT equipment and systems, including SystmOne, MS Office suite (incl. Teams, Word, Excel, Forms, Bookings, etc), smart projection equipment, and more, showcasing a keen aptitude for intuiting and mastering new software and tech.Key Achievements:• Spearheaded the development of a county-wide, standardised ASD pathway, including chairing meetings, shaping and implementing standard operating procedures, and supporting clinical and admin staff with the comprehensive use of patient record-keeping software, resulting in significant service enhancement.• Conducted tutorials for clinical and administrative staff to optimize their use of SystmOne and other software tools, contributing to improved efficiency and workflow.• Played a pivotal role in training and nurturing the development of Band 2 administrators, fostering a culture of continuous improvement and professional growth.