Nathaniel Liew Email & Phone Number

Singapore

Singapore

• Manage, develop and support an international team of Human Resource Associates and Human Resource Specialists in their day-to-day engagements with external and internal customers.
• Led process review and improvements (e.g. cross-training of team members, simplifying expense process, shortening response & resolution times) across Velocity Global's Southeast Asia entities
• Serve as the main escalation point for customer (clients and employees) queries in Southeast Asia, specifically on areas of international employment and payroll.
• Report on Customer Experience analytics to ensure KPIs are being met and facilitate improvement plans when needed.
• Understand customer objectives and ensure that team members in collaboration with other internal stakeholders (e.g. Legal, Revenue), where applicable, deliver on our solution to meet and exceed these goals.
• Customer-First approach in driving customer experience, satisfaction and increasing NPS.

• Regional Business Partnering
• Created and constantly reviewed entity processes (onboarding, offboarding) for Velocity Global APAC entities
• Responsible for continuously updating Velocity Global's knowledge base
• Maintained and updated Supported Employees information in HRIS and all Velocity Global systems
• Researched and responded to all benefits, international payroll, expense reporting and all other HR matters as requested by Regional Managers and Client Experience team
• Executed on committed timelines, including influencing global affiliates and clients to meet their agreed upon timelines, properly allocating resources and maintaining the team on project-related issues with a strong.

Singapore

• Main point of contact for Supported Employees (Clients' employees) in the APAC region (including but not limited to ASEAN, Australia, China, Hong Kong, Japan), guiding them under local labour laws.
• Drove employee satisfaction and retention amongst Supported Employees with sincerity and passion.
• Managed Supported Employees life cycle from onboarding to offboarding
• Drafted, managed and updated employment documents and contracts
• Developed and maintained competency in the area of international employment and Employer of Record (EOR)
• Educate internal teams by researching challenging questions and employee scenarios, and present solutions to the teams Accomplishments:

Singapore

• Appointed as Regimentation & Discipline Clerk in Unit’s Manpower Branch
• Served as advisor for all discipline matters in the Unit
• Reviewed, compiled, filed all documents/matters relating to regimentation and discipline in Unit
• Conducted regimentation and discipline training quarterly as part of Unit's induction programme
• Created and periodically reviewed Unit's regimentation and discipline standard operating procedures (SOPs)
• Served as Event Coordinator with responsibilities including planning, coordinating and executing Unit’s 7th anniversary celebrations

Singapore

• Part of the team that performed day-to-day operations which included serving and bartending.
• Performed supervisory roles of certain sections within Brewerkz that resulted in efficient flow of service.
• Involved in dealing with customer complaints which resulted to them being solved timely and amicably.

Singapore

• Part of the team that performed day-to-day operations which included serving and bartending.
• Performed supervisory roles of certain sections within Brewerkz that resulted in efficient flow of service.
• Executed marketing campaign that involved the filming of Brewerkz on History Channel (Asia)
• Involved in dealing with customer complaints which resulted to them being solved timely and amicably.

Bachelor Of Arts - Ba, Psychology

Double major in Psychology and Human Resource Management Graduated as Valedictorian

Diploma, Tourism And Resort Management