• Design and produce apparel, accessories and promotional products for corporate promotions and private label & licensed products for our retail partners. We source products domestically and overseas and have in-house apparel production capabilities.• Handle worldwide shipping, inventory management and fulfilment services, merchandising, and product development.• Provide trend forecasting, custom graphic design concepts and garments to create apparel lines and complete merchandise collections for iconic brands

• Responsible for handling 2K’s highest level of service issues to ensure our customer’s escalations are resolved on time.• Provided knowledge and expertise to the Tier 1 and Tier 2 Customer Service Representatives while successfully resolving any service-related issues.• Reports to the Customer Service Manager or Lead. Effectively assisted customers with Zendesk, helpdesk software or tracking tools.• Troubleshoot problems on PCs, Sony, and Microsoft consoles. Responsible for handling 2K’s highest level of service issues to ensure our customer’s escalations are resolved effectively and promptly.• Delivered timely, accurate, and respectful follow-ups to customer questions, issues, and concerns.

• Led bellmen to rooms of large groups, special occasions, etc. Create schedules to meet business demands.• Responsible for answering all calls from guests about their luggage and other bell service questions while delivering superior customer service and resolving problems.• Receive and sign for any packages/gifts, airline bags, and medical equipment coming to the hotel; rent scooters, wheelchairs, etc., for disabled guests of the hotel.Key Contributions:• Directed 49 bellmen and doormen, ensuring high-quality service, performance, and morale throughout the shift by utilizing exceptional leadership and communication skills.• Coordinate with hotel management to enhance the guest experience.

• Defined project deliverables, monitored project status, and managed a $450,000 project budget.• Developed slideshows, decks, one-sheets, and other forms of media to present project progress to the executive team; updated and managed 20 project databases. Operated as the point of contact for payroll, operations, business to business, contracts, marketing, etc. for sustainability. • Served as the single point of contact for project scheduling and changes.Key Contributions:• Established innovative business development and sales strategies to increase revenue generation, such as reducing prices and bundlingproducts to ensure affordable options for customers.• Delivered status reports to stakeholders for budgeting and planning purposes, while monitoring tea progress and maintaining deadline

• Developed and maintained strong working relationships with all hotel departments. • Monitored room availability, messages, and requirements using Opera Reservation System. • Referred guests to restaurants and recommended attractions in the area to increase guest satisfaction. • Processed guest payments for local tours and hotel shopping.Key Contribution:• Delivered high-quality bell desk services for a 5-star, 2,716-room hotel; greeted all guests courteously and professionally and delivered requested items to guests' rooms.