Nathaniel Mccusker Email & Phone Number

Brooklyn Park, Md, Us

Woodlawn, Maryland, United States

• Monitored numerous applications used by the Social Security Administration for outages in a production environment.• Performed troubleshooting on alerted applications to determine if there is a production outage • Posted Agency wide alert messages to inform end users of upcoming application maintenance and production outages• Created management requested reports detailing overview of shift in a timely manner

Woodlawn, Maryland, United States

- Monitored the status of over 290 applications used by the Social Security Administration for outages in a production environment- Performed checks on alerted applications to determine if an application was down or operational- Contacted appropriate application teams to help troubleshoot the root cause of an outage - Posted alert messages using the Social Security Administrations Alert tools to provide end users with updates regarding application outages- Worked with other team members… Show more - Monitored the status of over 290 applications used by the Social Security Administration for outages in a production environment- Performed checks on alerted applications to determine if an application was down or operational- Contacted appropriate application teams to help troubleshoot the root cause of an outage - Posted alert messages using the Social Security Administrations Alert tools to provide end users with updates regarding application outages- Worked with other team members to ensure notifications regarding applications were sent out in a timely manner and ensured application support teams were notified- Completed nightly status reports regarding the status of outages that occurred during the day Show less

Woodlawn, Maryland, United States

- Remotely accessed user machine's to troubleshoot issues including but not limited to software, hardware, and VPN connection issues- Navigated and reset accounts within Active Directory (AD)- Reset user accounts within IBM PCOMM systems- Proficient use of Microsoft Office suite and assisted with set up and trouble shooting for other user's- Trained new agents for the National Network Service Center in support of a federal agency- Covered for Team Leads as requested to… Show more - Remotely accessed user machine's to troubleshoot issues including but not limited to software, hardware, and VPN connection issues- Navigated and reset accounts within Active Directory (AD)- Reset user accounts within IBM PCOMM systems- Proficient use of Microsoft Office suite and assisted with set up and trouble shooting for other user's- Trained new agents for the National Network Service Center in support of a federal agency- Covered for Team Leads as requested to provide assistance to other agents and approve Not Ready requests- Covered Virtuals position upon request to dispatch Hardware related tickets to the appropriate Vendors Show less

Woodlawn, Maryland, United States

- Assisted with an ongoing project to prep multiple sites for their Server re-permissioning- Remotely accessed server's and ran the required Powershell and CMD scripts to prepare server's- Worked with site contacts to inform them of the ongoing status of this project- Updated a Team-wide calendar to show the current status of sites re-permissioning- Access user's machines to assist with a variety of issues such as software, hardware, and vpn - Navigated Active Directory (AD)… Show more - Assisted with an ongoing project to prep multiple sites for their Server re-permissioning- Remotely accessed server's and ran the required Powershell and CMD scripts to prepare server's- Worked with site contacts to inform them of the ongoing status of this project- Updated a Team-wide calendar to show the current status of sites re-permissioning- Access user's machines to assist with a variety of issues such as software, hardware, and vpn - Navigated Active Directory (AD) to reset user's account passwords Show less