• Directed and motivated teams across multiple locations, delivering exceptional service and ensuring high levels of customer satisfaction. • Resolved complex membership issues and managed nationwide past-due accounts, improving customer retention and financial recovery. • Streamlined payroll and budget management processes to ensure efficient operations and cost-effectiveness. • Maintained pristine, well-functioning facilities that consistently exceeded customer expectations and enhanced the brand’s reputation. • Coordinated with vendors and oversaw work orders to ensure timely and high-quality completion of facility repairs and maintenance.

• Directed operations for six retail stores and four culinary schools across Northern California, ensuring seamless execution and high performance across all locations. • Created and executed strategic plans by analyzing business trends, driving sales growth, and optimizing key performance metrics, including payroll management, expense control, and regional store contributions. • Recruited, hired, and mentored a high-performing team of Store Managers, empowering them to exceed company objectives and deliver exceptional results. • Streamlined scheduling strategies to maximize sales opportunities while consistently meeting payroll efficiency targets.

• Oversaw operational performance and compliance for 15 stores and pharmacies as a Training District Manager, ensuring consistent adherence to company standards and policies. • Analyzed performance metrics to optimize operations, identify business opportunities, and accurately forecast future needs. • Developed and managed annual budgets with robust controls to prevent overages, enhance cost efficiency, and align with sustainability goals. • Conducted supplier evaluations to ensure timely, high-quality deliveries while implementing cost-saving measures to boost operational efficiency. • Led the first successful store remodel in California, achieving a 19% revenue increase above budget projections and setting a benchmark for future initiatives.

• Partnered with the Store Manager to foster a culture of growth and development through coaching, training, and clear performance expectations. • Recruited, hired, and mentored teams while implementing strategies to enhance productivity, sales, and operational efficiency. • Achieved sales goals through strategic planning, business analysis, and streamlined processes, ensuring payroll and expense compliance. • Analyzed trends and guest feedback to improve product assortments and overall store performance. • Collaborated with the Regional Visual Manager to elevate store presentation and execute brand-aligned merchandising standards. • Led client and community outreach efforts to grow brand recognition and deliver the Tommy Bahama lifestyle through exceptional visual and experiential execution.