Analyze process data and related risks and issues in order to assess the effectiveness of key controlsAssist in development and maintenance of metric reports and scorecards Support the maintenance of process inventory records, including the development and submission of appropriate change requests through process governance Identify and escalate risk and assist with remediation of issues or audit findings

- Develop and implement programs to identify, measure, mitigate, and monitor the bank’s operational risk.- Establishes Operational Risk Management (ORM) programs with a focus on the RCSA (Risk & Control Self-Assessment) and Control Testing programs including assisting in maturing the methodology and standards.- Establish strong partnerships and collaborate with Business Units across the first line to identify risks and controls, review control design, perform control testing, document issues and remediation plans.- Partner with risk and control owners to identify and document key risks and controls.- Provide guidance to the first line on development of effective controls to mitigate key risks.- Plan and execute control design and effectiveness testing that aligns to the RCSA program.- Develop compelling reports that communicate testing and validation results for Management and the Board.- Consult on the implementation of business initiatives and provide credible challenge and recommendations to leadership.- Assist with change initiatives to ensure an effective risk management program.

Performing audit testing of moderately complex components of assigned audits within multiple segments of the Audit Plan.Plans and executes independent audit reviews and ensure that they are timely and accurate.Document work papers according to the standards of the Audit policy and guidance.Identifies and assesses key risks and controls and develops effective test plans for engagements as assigned with limited guidance.Develops business partnerships within Audit and with teams across WF through professional communication and clear audit deliverables.May perform auditor-in-charge responsibilities as assigned.

Perform and report monthly, quarterly, and annual testing and audits that areorganizationally aligned.Perform risk assessments to identify and audit areas of highest risk.Monitor Credit Union functions to confirm it is compliant with regulations and CreditUnion policies.Review, monitor and test system reports.Perform reviews of employee and family memberships and loans.Monitor and recommend improvement to controls that are designed to safeguard theCredit Union.Monitor, identify, and recommend improvements to process and procedure to increase efficiency and reduce non-value redundancy.Distribute reports on the results of audits, including action steps and recommendationsfor improvement.Develop comprehensive audits for evaluation of the controls over the organization’sactivities.Audit and validate automated and manual internal controls.Manage, monitor and complete audits and the audit plan, including but not limited tomandatory and discretionary audits.Continuously monitor and recommend expanding TruWest’s audit plan, including but not limited to implementation and design of broadened discretionary and mandatory auditreviews, conducting periodic internal reviews for compliance with federal and stateregulations, and any related reporting.Responsible for presenting potential compliance concerns to management and otherappropriate parties as needed, with a researched recommendation of resolution.Coordinate, schedule, and support in collecting and gathering information and/ordocumentation for external audits.Implement and continuously monitor a framework that is based on standards forperforming and promoting internal auditing.Develop and maintain quality assurance and improvement program that covers theaspects of internal and external audit activity.

• Complete assigned branch reviews with a high degree of quality, accuracy, and with strong attention to detail• Document work performed and conclusions reached in accordance with Branch Review and Quality Assurance standards and service levels• Work independently to execute branch review assignments and potentially other Adhoc project work• Communicate status updates and issues to Branch Management throughout the review• Produce written reports for Branch Management that accurately portray status of all findings• Deliver difficult messages to employees and members of management in situations where the review findings are adverse• Establish and maintain effective partner relationships with Branch and Market Management• Establish and maintain effective relationships with Branch Review Leadership Teams• Evaluate bank records, assets, cash, compliance training and knowledge assessments (BSA, AML, bank regulations, ETC)• Positively and creatively influence needed department change and champion critical department change initiatives; help others to anticipate and manage through change.• Continually enhance the framework for critical audit practices, policies and processes, including annual planning and risk assessment, audit execution methodology, continuous auditing and the related technologies• Periodically host team meetings with other analysts including management

Process and Underwrite loan Applications for Platinum Club MLO's (Mortgage Loan Officers).Act as a liaison with mortgage loan officers, customers, and outside vendors to ensure loans are closed on time. Schedule POS (Point of Sale) appointments to ensure all preliminary loan docs are signedHelp Mortgage Loan Officers in marketing new "Mortgage Prospects" via email and US Postal

Responsible for leading a team of sales and service professionals to meet and exceed sales goals, service and risk targets. Duties included: -Conducted and approved quarterly and yearly performance evaluations of teammates, plus developing and monitoring individual quarterly development plans for all direct reports. -Generated sales leads through community outreach activities and developing business partners, while building internal relationships. -Directly worked with customers to build relationships, undercover and satisfy their needs through the sale of financial products and services, while running all aspects of an efficient and productive banking center. -Ensured risk procedures of the store are followed, while maintaining balanced sales and service performance. -Supervised, modeled and coached teams on proper behaviors of relationship sales techniques, service expectations and risk. -Created workforce stability by cultivating an engaged, enthusiastic, and well-coached team.

Customer Service RelationsSales ManagementRevenue Growth GenerationNew Business DevelopmentLoan Account Generation

Generated new business through presentations of bank products to customers and follow-upManaged daily operations, including opening and closing the banking centerProvided loan counseling to clients, originated and closed commercial, consumer and mortgage loans