Nathaniel Ott Email & Phone Number

Reston, Virginia, United States

• Managed technology needs for 150+ employees across three office locations.• Deployed Windows packages via SCCM and maintained database of workstations and devices.• Administered Microsoft Azure and managed user accounts through Active Directory.

Springfield, Va

• Utilized geospatial intelligence analysis skills to review satellite imagery for disaster relief missions.• Created geospatial intelligence products for Coast Guard briefs and dissemination.• Utilized ArcGIS to create maps and evaluate data for effective visualization.

Suitland, Maryland, United States

• Analyzed finished intelligence products to ensure compliance with ODNI standards.• Prepared and delivered briefings to senior Coast Guard personnel.• Completed Coast Guard Intelligence Collector’s course and conducted HUMINT collection.• Created field intelligence reports to brief senior Coast Guard personnel thoroughly.

St Louis, Missouri, United States

• Proficient in Coast Guard national intelligence and law enforcement standards after completing 13-week Coast Guard Intelligence Specialist “A” School.• Advanced to Petty Officer Third Class and supported collaboration software across the fleet.• Performed complex repairs to end user Outlook and Teams applications to ensure mission readiness.• Completed apprentice leadership program.

Reston, Virginia, United States

• Utilized SCCM and active directory to reimage 3,500 computers for deployment across three hospitals.• Traced and swapped network ports for successful computer deployments.• Helped get new user accounts created, new users trained, and successfully troubleshoot end user issues to provide a greater user experience.• Lead a small team to configure 455 printers with new IP addresses and set up new scan to email addresses.• Managed a help desk team to provide quick and extensive end-user support.• Utilized organizational, interpersonal, and problem-solving skills to lead a team of 14 individuals to complete project goals ahead of schedule.

• Perform complex troubleshooting and repair across every major computer brand and operating systems.• Consistently review and adjust workload to ensure turn-around time is kept under three days.• Advise management as to the most effective and efficient use of the workforce to achieve measurable business improvements.• Responsible for the orientation and training of new Geek Squad agents.• Evaluate daily departmental performance in comparison with monthly goals and adjust accordingly.

Fairfax, Va

• Quickly identify, collect and analyze client issues related to IT to formulate the best repair procedures. • Encourage team members to maximize analytical skills to apply the correct repair approach. • Keep team players apprised of the most advanced IT repair solutions.• Manage the scheduling of daily clientele appointments.

Fairfax, Va

• Consistently met or surpassed sales goals.• Responsible for the oversight of part-time employees in most departments.• Researched the latest technological trends to provide customers with the best product to meet their needs.• Led individual and group exercises to promote employee product knowledge and team morale.• Interfaced with a variety of customers, adept at listening and understanding concerns.• Collaborated with teams in other store departments to facilitate consistency in product knowledge.