At Redlands CDJR, I was hired as a Service Advisor in November 2021. Over the next 10 months, I prioritized providing exceptional customer experiences, especially for those who had not received such service previously. My dedication and performance led to my promotion to Service Manager after just 11 months. In this role, I achieved Customer First CSI scores for nine consecutive months, transforming a department that had never met CSI standards into one that consistently excelled. I built a new team of Service Advisors committed to delivering outstanding customer experiences, resulting in a net profit increase of over 100% year over year and substantial incentive earnings that had previously been unattainable for our store.

In my role, I was responsible for intake of vehicles, creating repair orders, and thoroughly documenting all causes, concerns, and necessary repairs while also selling these services.During my 17-20 months at GMC, I was recognized as the top salesperson, consistently receiving stellar customer service reviews on both Google and Yelp. I maintained a high Customer Service Index, reflecting my commitment to exceptional service.

At Big O Tires, I quickly advanced from Service Writer to Assistant Manager. In this role, I managed employee time cards and performed necessary edits, handled vehicle intake, created repair orders, and meticulously documented issues and required repairs. I effectively sold essential maintenance services while ensuring an exceptional customer experience.

As a Lube Tech, I performed automotive preventative maintenance, including oil and fluid changes and tire replacements. During this time, I learned the computer system, took customer calls, and was promoted to Service Writer in August 2015, transferring to the San Jacinto location.As a Service Writer, I served as the primary point of contact for customers calling in for service. I was responsible for vehicle intake, creating repair orders, and thoroughly documenting all causes, concerns, and necessary repairs. Additionally, I sold maintenance and repair services, managed bank deposits, billed customers, and ordered supplies and other inventory items as needed, all while providing an exceptional customer experience.