• Qualify and quantify the needs of existing customers base by utilizing Salesforce, URMax CRM programs, with persuasive selling techniques.• Process rental quotations, reservations, and contracts by calling on the assigned book of business. Which includes Government agencies, Rural Municipalities, Village, City, Towns.• Responsible for driving overall Active Customer Growth, Used Sales, and YoY Rental Revenue.• Validate and collect primary decision maker’s contact information and customers needs for use on future sales and marketing campaigns.• Recover declining and dormant customers via Salesforce.• Coordinate with all inside and outside branch staff to ensure customer satisfaction; and communicate field issues to branch personnel including the District Sales Manager.• Negotiate prices on equipment rentals and sales in accordance with pricing policies and procedures.• Proactively identify opportunities for new business accounts by fostering client relationships. • Ensure rental equipment availability for upcoming rentals and monitoring inventory levels.

• Develop and maintain Full Truckload (FTL). Less than Truckload (LTL), and additional modes of business throughout North America and Canada.• Managed multiple projects simultaneously with a high sense of urgency.• Translated business opportunities into incremental revenue through strong selling; succeeded at heavy price and service negotiations with customers and carriers.• Created quotes and sales proposals from RFPs for inbound or outbound shipping lanes.• Collaborated with the Capacity Team on pricing decisions, supplier selection and timing. • Use traditional and electronic communication tools to contact former, current and prospective customers.• Nurtured accounts to retain existing relationships and continue to grow share of business. • Accurately maintain and update information in companies operating system.• Prospected for leads using tools from Google, ZoomInfo, LinkedIn to build a pipeline, including heavy cold calling.

• Grew top strategic business account portfolio month over month.• Established new business with BDR’s.• Managed 180+ business accounts which included state colleges, government, state prisons and aerospace.• Met all SMART and KPI goals laid out by the company.• Negotiated pricing and margin on products with clients.• Managed and grew 3.5 – million – dollar portfolios.• Grew new strategic accounts from $0 to over $100,000 in 6 months.

• Sold residential, commercial, new construction Security Home Automation products and services via inbound calls.• Promoted and accurately sold the details of CPI Security services or products in a knowledgeable manner. Including upselling & cross selling when possible. • Cold called new customer to discuss current sales promotions on products and services available. Received inbound calls in high volume setting. Managing and overcoming objections in a professional manner. • Completed sales Edoc documents accurately and completely to ensure the Field Sales with Technicians have all information they need to create a satisfactory experience for the homeowner or business.• Actively listened to the customer’s needs and desires by providing a consultative, persuasive sales approach that championed CPI brand from the beginning of the call to the end.• Engage customers throughout the sales cycle to convert inbound and outbound opportunities into sales or confirmed appointment.

• Converted Brighthouse & TWC customers to Spectrum Business new plan services in a high volume inbound or outbound call setting.• Scheduled appointments and created business services requested and recommended by I.T. and national Vendors. Recommended business phone options, Fiber to the premises, Spectrum Business TV, cellphone service plans.• Performed data entry using systems as ICOMS, CSG, Gateway setting up installations and appointments for SMB clients.• Communicated via email or phone with Spectrum Project Coordinators and Construction Supervisors of assigned timelines of construction start and end dates for business customers. • Converted 89% of phone calls into upgraded or new Spectrum Business sales.• Oversaw sales and customer service for small and medium business accounts nationwide.

• Assisted and educated business and consumer customers of new fiber internet, cable TV, digital phone systems and cellular phone options. • Aided with corporate business customers in setting up CRUs accounts for employees.• Maintain knowledge of all AT&T products and services to showcase new and existing customers of exciting new products.• Offered a personalized solution based on customer’s needs.• Investigated complaints and issues, providing quick resolutions.• Troubleshooted devices / apps / email to ensure proper functionality, with ensuring customers satisfaction.• Ensure compliance to company policies and procedures.• Drafted all paperwork for customers contracts, and setup billing expectations.

• Hired, trained, supervised, motivated tech staff.• Performed opening and closing office duties within the store. • Tracked and processed leads for payments via company online billing system. • Filed personal records to include receipts, phone records and supplies for end of year reporting. • Managed a staff of 12 employees. • Managed payroll, inventory, purchasing of all office equipment.

• Worked on a distribution line manufacturing IBM circuit boards. • Paid close attention to defects and uniformity of C4 processors.• Met deadlines for high priority shipments to vendors.• OSHA certified.