Nathaniel Roxas Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Casinetto Trading is an Italian food distributor offering authentic and artisanal Italian food products from Italy and Europe. Casinetto elevates the culinary experiences of prestigious hotels, gourmet restaurants, and retail groceries in the UAE and KSA.Inside Sales Management• Gained new clients by managing sales leads, providing quotations to client inquiries from various products, and providing competitive prices depending on their monthly demands.• Collaborated with… Show more Casinetto Trading is an Italian food distributor offering authentic and artisanal Italian food products from Italy and Europe. Casinetto elevates the culinary experiences of prestigious hotels, gourmet restaurants, and retail groceries in the UAE and KSA.Inside Sales Management• Gained new clients by managing sales leads, providing quotations to client inquiries from various products, and providing competitive prices depending on their monthly demands.• Collaborated with cross-functional teams to implement targeted sales strategies based on client feedback, resulting in a 10% increase in average order value.• Articulated product features and specifications in a customer-centric language based on their priorities.Analyzed customer data to identify key cross-selling opportunities, resulting in a 20% increase in sales of Food products within the first three months.Sales Operations Managment• Amending team errors with 100% accuracy.• Monitored stock levels and arrivals using PowerBI and Mantis Logistics to effectively streamline logistics planning, actively suggested alternatives in fulfilling client demands, and retained an excellent business relationship.• Maximized CRM platforms to provide exceptional Customer Service in addressing and resolving client concerns increased customer satisfaction by 80%.• Closely coordinated with the sales team to manage blanket agreements and optimize prices in maintaining positive gross profits above benchmarks per SKU depending on contracts and landedcosts.• Analyzed client POs and utilized SAP Business One to process an average of 800 Sales Orders weekly with 90% accuracy. Show less

Dubai, United Arab Emirates

Art Dubai is the Middle East's leading international art fair, showcasing world-class exhibits at the heart of UAE.• Built customer rapport by providing friendly, genuine service, increasing customer retention by 100%.• Planned and efficiently organized activities, details, and program schedules for large- and small-scale events.• Adhered to clients' budgets and preferences while making quotations, and meeting customer expectations.

Platinumlist is an event guide that provides innovative ticketing solutions for events throughout the UAE.• Exceeded daily ticket sales goals by an average of 20%, resulting in the sale of over 300 tickets for a single event.• Successfully processed online and cash transactions with zero errors.• Sold an average of 10 additional upgrades and food vouchers per shift, totaling an additional 3000 in revenue.• Maintained a 90% customer satisfaction rating by providing excellent… Show more Platinumlist is an event guide that provides innovative ticketing solutions for events throughout the UAE.• Exceeded daily ticket sales goals by an average of 20%, resulting in the sale of over 300 tickets for a single event.• Successfully processed online and cash transactions with zero errors.• Sold an average of 10 additional upgrades and food vouchers per shift, totaling an additional 3000 in revenue.• Maintained a 90% customer satisfaction rating by providing excellent customer service and addressing any concerns they had Show less

Dubai, United Arab Emirates

Thriftstyle is an E-Commerce retail company that sells a variety of sustainable women's clothing. • Developed and executed a comprehensive sales strategy resulting in a 35% increase in revenue, by identifying new market opportunities and optimizing existing sales channels.• Analyzing KPIs and monitoring customer trends and demands, increasing sales by 20%• Revamped inventory and sales management system by integrating ZOHO and developing a data sheet to track inventory and… Show more Thriftstyle is an E-Commerce retail company that sells a variety of sustainable women's clothing. • Developed and executed a comprehensive sales strategy resulting in a 35% increase in revenue, by identifying new market opportunities and optimizing existing sales channels.• Analyzing KPIs and monitoring customer trends and demands, increasing sales by 20%• Revamped inventory and sales management system by integrating ZOHO and developing a data sheet to track inventory and sales operations, reducing overstock by 25% and increasing efficiency.• Successfully resolved customer complaints through the implementation of new conflict-resolution techniques• Negotiated rates with different courier companies which resulted in a 10% reduction in costs Show less

Dubai, United Arab Emirates

Dubai Opera is a multi-format performance arts center by EMAAR that hosts a variety of performances including theatre, opera, conferences, exhibitions, etc.• Increased add-on sales by 35% by recommending and upselling new products and accessories to customers. • Consistently adhered to strict operational guidelines set by management, resulting in a 95% error-free record in processing customer requests. • Collaborated with a team of 15-20 to deliver personalized customer… Show more Dubai Opera is a multi-format performance arts center by EMAAR that hosts a variety of performances including theatre, opera, conferences, exhibitions, etc.• Increased add-on sales by 35% by recommending and upselling new products and accessories to customers. • Consistently adhered to strict operational guidelines set by management, resulting in a 95% error-free record in processing customer requests. • Collaborated with a team of 15-20 to deliver personalized customer service, achieving a 20% increase in positive feedback from clients. • Handled phone and email inquiries with consistent customer service across multiple channels. Show less

Bath Spa University is a UK curriculum university, My main role was to organize internal and external university events, from determining suppliers to arranging the events themselves.• Coordinated and executed 6 school events with a team of 19 members, resulting in an average attendance increase of 30% and overall positive feedback from attendees. • Successfully sourced various suppliers and vendors to ensure cost-efficient and quality services for events with up to 600+… Show more Bath Spa University is a UK curriculum university, My main role was to organize internal and external university events, from determining suppliers to arranging the events themselves.• Coordinated and executed 6 school events with a team of 19 members, resulting in an average attendance increase of 30% and overall positive feedback from attendees. • Successfully sourced various suppliers and vendors to ensure cost-efficient and quality services for events with up to 600+ attendees.• Administered expenditure, preventing budget overages with successful control strategies. Show less

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management

Bachelor Of Arts (Hons) In Business And Management, International Business, 78.65% Or 4.0 Gpa

Activities and Societies: Logistics Head Committee, Student Ambassador, Service Awardee Academic Scholar, Thesis: Integration.

High School Diploma, Science, Technologies, Engineering, And Mathematics Plus