Over 20 years work experience in IT industry, Deskside Support, Systems Administration, Networking, Data Center Operations, Technical Support and Hardware maintenance. Extensive experience in Microsoft Windows Platform, Server, and Internet and Network Technologies such as TCP/IP, VOIP, VPN, VDI and Remote Desktop Support Work and IT Disaster recovery Activity and Business Continuity Plan. A highly motivated, self-directed individual who possesses strong technical leadership and ability, and have effectively demonstrated managing day-to-day tasks, project planning and delivery, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.EXPERTISE: ⦁ IT Infrastructure Implementation and Maintenance and Site Build⦁ Manage and Monitor Deskside Support Ticket and resolution⦁ IT Asset Management and Inventory⦁ IT Project deployment and Testing⦁ Business Relationship Management with Client⦁ Supervise Training and Orientation of duties of Junior Engineers⦁ Support to Server Team and Network Team⦁ Extensive experience in LAN, WAN structured cabling, planning and deployment.⦁ Administration of widely used mail servers (MS Exchange, Office365 and Webmail).⦁ Hardware Troubleshooting and Maintenance.⦁ Business Continuity Management & Disaster Recovery – Prepare and test BCP requirement⦁ Deskside Lead Support for Call Center ⦁ Extensive experience in configuration, installation and administration of operating systems such as Windows Operating System up to Windows 10 /Server /Win7/Win8, Linux, and Office Application.⦁ Configuration and administration of web server such as IIS.⦁ Configuration and administration of Domain Name Servers. (PLESK)⦁ Desktop security and Antivirus patch and update deployment.
Listed skills include Servers, Vpn, Networking, Hardware, and 7 others.