Nathaniel Sramany Email & Phone Number

Washington Dc-Baltimore Area

Arlington, Virginia, United States

- Resolve complex admission inquiries by applying analytical and problem-solving abilities, ensuring effective conflict resolution and exceptional customer satisfaction.- Streamline admissions reporting by meticulously updating inquiries and applicant data in Excel and Salesforce, enhancing accuracy and facilitating data-driven decision-making processes.- Persuasively engage with prospective students to encourage and facilitate completion of program applications, resulting in a higher conversion rate and increased enrollment.- Boost email traffic related to admissions and class registration by 20% through proactive phone outreach, effectively communicating the benefits of our programs and encouraging prompt action.- Conduct comprehensive guided tours of the Arlington campus, providing insightful information and fostering a positive impression among visitors.

Washington Dc-Baltimore Area

- Monitored and proactively followed up on Whistleblower claims, Information Referrals, Task Force Officer Credentials, and CI Memorandums of Understanding, ensuring timely resolution and efficient workflow management.- Conducted thorough research to draft and update policies, providing recommendations for improvements and enhancing policy effectiveness.- Fostered collaboration with other Operating Divisions, offering support in fraud referrals, employment tax, abusive tax schemes, and parallel investigations, promoting information sharing and comprehensive case management. - Utilized Microsoft Excel to gather, analyze, and interpret data requested from the field or other CI-HQ sections, facilitating informed decision-making processes, and generating actionable insights.- Identified critical discrepancies in closed cases reporting to Palantier, leading to recommended changes for improved data reporting accuracy and success rate.- Successfully reduced backlogs of over 7,000 fraud referrals, FinCEN reports, and Fugitive Reports, freeing up resources for other high-priority projects and ensuring timely and effective case handling.- Played a key role in authoring recommendations for new Standard Operating Procedures (SOPs) related to the onboarding of volunteers joining Criminal Investigation, improving the efficiency and effectiveness of the onboarding process.

Harrisonburg, Virginia, United States

- Developed and executed engaging events and initiatives targeting returnees, fostering a supportive community and providing valuable resources for readjustment to JMU, resulting in a 20% increase in returnee participation.- Provided personalized counseling and comprehensive pre-departure orientations to advise and support first-time student travelers studying abroad, ensuring a smooth and successful transition into their international experiences.- Orchestrated monthly meetings with volunteers, effectively communicating upcoming events and tasks, fostering strong teamwork and coordination, resulting in seamless event execution and increased volunteer engagement.- Supervised and co-chaired the Global Ambassador Volunteer Program, overseeing the recruitment, training, and performance of volunteers, resulting in a highly effective and motivated team.- Spearheaded projects focused on study abroad alumni engagement, implementing strategies to foster long-term relationships and meaningful connections, resulting in a 30% increase in alumni participation and support.

Woodbridge, Virginia, United States

- Spearheaded research and conducted negotiations with third-party vendors, both civilian and military, to optimize outsourcing logistics- Integrated newly acquired data into existing solutions, leveraging analytical insights to enhance project outcomes- Conducted comprehensive data analysis, meticulously preparing reports for biweekly executive staff meetings, facilitating data-driven decision-making processes, and enabling strategic planning.- Demonstrated proficiency in auditing and updating the recruiting locations data set, ensuring - accuracy and reliability, utilizing Excel and Ultipro.- Thoroughly reviewed and revised compliance publications, aligning them with state and federal regulations, ensuring organizational adherence, and minimizing legal risks.

Harrisonburg, Va

- Engaged proactively with international participants, fostering strong relationships and effectively addressing their needs within the program, resulting in a 95% participant satisfaction rate.- Assisted supervisor in managing administrative tasks and meticulously maintaining paperwork filing system, ensuring efficient workflow and documentation accuracy.• Demonstrated exceptional teamwork and leadership abilities, actively collaborating with coworkers to achieve program objectives, resulting in a cohesive work environment and increased productivity.- Conducted comprehensive surveys to assess program performance and participant satisfaction, meticulously organizing and analyzing data to generate actionable insights, leading to a 10% improvement in program effectiveness.- Implemented data-driven strategies to optimize program performance, utilizing survey findings to identify areas for improvement and develop targeted interventions, resulting in enhanced program outcomes and increased participant satisfaction.

Washington D.C. Metro Area

- Facilitated Customer Service within the store.- Persuaded new clients to join company's loyalty program.

Master Of Arts - Ma, Global Commerce And Policy, 3.94

Concentration in Global Risk and Strategy Fall 2021 Dean Merit Award Recipient

Bachelor Of Arts - Ba, International Relations And Affairs, 3.28

Activities and Societies: Delta Phi Epsilon International Society Concentration: International Conflict and Security

Bachelor Of Arts - Ba, German Language And Literature

Activities and Societies: Delta Phi Alpha - National German Honors Society Business German Minor

Political Science Study Abroad

Spent four weeks traveling Central & Eastern Europe while taking classes and engaging in experiential learning activities. Visited Vienna.

Humanities And Social Sciences Study Abroad

Modern Dreams, Modern Nightmares: Vienna and Berlin in Twentieth Century