I'm a Salesforce enthusiast with 5+ years of CRM Business Analyst experience working alongside the Sales and Marketing and Salesforce Production Support team concurrently.As the current CRM Technical Analyst (Salesforce Admin), I'm responsible for monitoring data, discovering issues, and leading the effort to determine root cause and remediation. I train our business clients and end users on the functionality within the Priority Health/Spectrum Health Salesforce instances and customizations to serve as support/help for the business.I'm the technical expert in all 3 clouds (Marketing, Sales, Service) and first level of support for CRM questions related to the software. I'm the second level of support to the Business Analyst and assist in documentation of workflows, problems, resolutions, and procedures. I connect with Vendors weekly for requirement gathering, troubleshooting, and product implementation.
Listed skills include Microsoft Office, Technical Support, Project Management, C++, and 1 others.