Nathaniel Terry

Nathaniel Terry Email and Phone Number

Technical Support Specialist - Tier 2 @ McDonald's
Greater Chicago Area
Nathaniel Terry's Location
Greater Chicago Area, United States, United States
Nathaniel Terry's Contact Details

Nathaniel Terry personal email

n/a
About Nathaniel Terry

Nathaniel Terry is a Technical Support Specialist - Tier 2 at McDonald's. He possess expertise in hardware, customer service, active directory, help desk support, microsoft office and 1 more skills.

Nathaniel Terry's Current Company Details
McDonald's

Mcdonald'S

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Technical Support Specialist - Tier 2
Greater Chicago Area
Website:
mcdonalds.com
Employees:
368857
Nathaniel Terry Work Experience Details
  • Mcdonald'S
    Technical Support Specialist - Tier 2
    Mcdonald'S
    Greater Chicago Area
    View
  • Mcdonald'S
    Tier 3 Desktop Support
    Mcdonald'S Mar 2021 - Present
    Chicago, Illinois, Us
    View
  • Tech Pro Logic
    Information Technology Field Technician
    Tech Pro Logic Jul 2020 - Mar 2021
    Installed, imaged, configured and maintained all public and employee computers. Installed and configured for use copiers for the sites as well. Added different devices to the correct OU's in AD. Backed up profiles, images for sites employees and computers. Working with Windows 10 and Office 2016.
  • Cloud5 Communications
    Technical Support Specialist - Tier 2
    Cloud5 Communications Jul 2018 - Apr 2020
    Chicago, Il, Us
    View
  • Exelon
    Technical Support Analyst
    Exelon Apr 2017 - Jul 2018
    Exelon Corporation/ComEd (Consultant) April 2017 – PresentTechnical Support II- Technical Analyst• Responsible for installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance in the environment.• Install, configure, test, maintain, monitor and troubleshoot end-user workstations, related hardware, and software to meet and deliver required desktop service levels.• Perform onsite analysis, diagnosis, and resolution of complex infrastructure and workstation related issues for end-users.• Image and repair Panasonic Tough book terminals, and corporate laptops and desktops.• Troubleshoot network infrastructure and provide support for LAN/Wireless.• Active Directory Administration• Provide Support for all handheld devices Blackberry, Apple, Samsung, Google, etc.• Provide Support for Microsoft Office 2010/0365• Provide Support for Windows 7/10• Provide Support for Landesk/SCCM
  • Apex Systems Field Technician (Catholic Charities Of The Archdiocese Of Chicago)
    Field Technician
    Apex Systems Field Technician (Catholic Charities Of The Archdiocese Of Chicago) Aug 2016 - Feb 2017
    • Supported 10 – 15 sites ranging from 4-100 users• Configured, Installed and maintained Dell/Gateway/HP desktops/laptops, Kyocera/ Toshiba copiers and scanners, HP/Dell/Brother Network and deskside printers and fax machines, mobile HP printers both Bluetooth and USB capable, and HP/Visioneer scanners• Configured/Installed/Troubleshoot/Upgraded software such as MS Windows 2010 – 2013, Windows 7/10, Sophos Endpoint Anti – Virus software and Sophos Safeguard, Deepfreeze, CMIS and Client Forms Manager depending on the site.• Basic network troubleshooting of networking equipment from users end/wall ports and networking closets• Helpdesk support remotely using Bomgar System• Used Service Pro ticketing system to open/status update and close tickets.• Installed, Maintained hardware and some software issues with POS machines
  • President Barack Obama Learning Academy
    Technical Support Specialist
    President Barack Obama Learning Academy Aug 2015 - Aug 2016
    ● Installed desktop computers running Windows 7 for all staff members.● Installed VOIP phones for all staff● Configured all staff desktops to connect to network printers.● Provisioned Chromebook for use.● Provided technical support for over 600 clientele including hardware break/fix and replacement as well as some software installations and resolutions.● Setup user accounts and reset passwords for both staff and students under google Admin Console● Connected devices to the network such as Chromebook, laptops, Ipad’s and PDAs to connect to the wireless network● Programmed key cards for building access● Setup & configured all AV equipment for schools conference rooms and multipurpose auditorium for all meeting and events.● Maintained and basic troubleshooting of POS machines for cafeteria
  • Fedex Express
    Courier
    Fedex Express Oct 2009 - Jan 2015
    Gathered proper materials and document forms for the workday. Perform routine maintenance and running log of delivery vehicles, such as monitoring fluid levels, tire pressure levels, replenishing fuel and checking for damage on vehicles. Sort items to be delivered according to delivery route. Perform and document a return to building maintenance and overlook of company vehicle. Record and sign off on all paper work pertaining to each day’s work.
  • Fedex Express
    Courier
    Fedex Express 2009 - 2015
  • Lan Networking And Computer Services
    It Team Assistant
    Lan Networking And Computer Services May 2009 - Oct 2009
    Deployed and installed Server 2003/2008 while configuring office networks with up to 50 clients.Configured Active Directory Domain Services (AD DS), established user accounts,m user groups, and assigned access permissions within the network domain.Performed user account administration and maintenance for clients on the network.Installed and setup client computers with Windows 7 Professional and Microsoft Office Software.

Nathaniel Terry Skills

Hardware Customer Service Active Directory Help Desk Support Microsoft Office Windows Server

Nathaniel Terry Education Details

  • Citc
    Citc
    And Lan/Wan Management/Manager

Frequently Asked Questions about Nathaniel Terry

What company does Nathaniel Terry work for?

Nathaniel Terry works for Mcdonald's

What is Nathaniel Terry's role at the current company?

Nathaniel Terry's current role is Technical Support Specialist - Tier 2.

What is Nathaniel Terry's email address?

Nathaniel Terry's email address is na****@****ud5.com

What schools did Nathaniel Terry attend?

Nathaniel Terry attended Citc.

What skills is Nathaniel Terry known for?

Nathaniel Terry has skills like Hardware, Customer Service, Active Directory, Help Desk Support, Microsoft Office, Windows Server.

Who are Nathaniel Terry's colleagues?

Nathaniel Terry's colleagues are Spencer Mellor, Joana Sousa, Luke Nelson, Sanjay Satve, 王亚鸣, Ramy Ghazal, Maria Leiva.

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