• Manage daily e-commerce processes including monitoring and solving stock errors, refunds and sales follow up.•Reporting results to be validated with cross checking and relevant comparison to identify faults in data and to ensure data quality.•Production of report summaries, collating data from weekly performance reports to reproduce in summary presentations

● Resolved disputes, finding fair and amicable resolutions that upheld the agency's reputation for exceptional service. I empathetically listened and acknowledged customer queries by upgrading their room to the desired suite with complimentary amenities. This turned a potential negative experience into a positive one, securing future bookings and showcasing effective conflict resolution and problem-solving.

● Delivered impeccable customer service by attentively addressing customer needs, managing orders accurately, and recommending menu items. ● Trained new team members, sharing my knowledge of hospitality operations and customer service best practices. This involved providing guidance on effective communication, conflict resolution techniques, and efficient use of our booking systems. By fostering a culture of continuous learning and growth within the team, I contributed to the agency's overall success and helped maintain a motivated, skilled workforce.● Balanced multiple tasks, from taking orders to coordinating with the kitchen and ensuring timely service, showcased my adept multitasking abilities. I collaborated closely with the kitchen staff and fellow waitstaff, optimising workflow and enhancing overall service efficiency.

• Effective communication and teamwork are vital aspects of a warehouse role. This means working closely with colleagues, supervisors, and sometimes liaising with delivery personnel or suppliers. Strong communication skills are key. • Problem-solving is a regular part of a warehouse employee's duties. They tackle issues like missing items, damaged goods, or discrepancies in orders, ensuring everything runs smoothly. Responsibility of quality control. This involves inspecting goods before shipment, promptly reporting any defects or issues they find, whilst in a fast-paced environment with time constraints.• Keeping accurate records is a crucial aspect of the job. Tasked with maintaining detailed records of shipments, receipts, and inventory levels. Adhering to company policies and procedures is fundamental. This includes following safety, security, and operational protocols to maintain a smooth and secure warehouse environment.