-Provide timely responses to customer inquiries over the phone while meeting standard call center metrics-Respond and resolve concerns received from customers via written correspondence, email, social media, Live Chat and through Collectors message boards-Inform prospective and existing customers of company services, memberships, procedures, policies, and promotions-Sell and place orders for memberships and supplies-Research and resolve complaints or issues according to company policies and procedures-Make calls to follow up on questions, complaints and issues-Participate in outbound call campaigns to retain and engage customers-Attend trade shows as company representative to assist in order processing with submissions

-Prepare equipment for set-up/tear down in venue for weekly/major events (Wednesday Night Fights at the Esports Arena)-Ensure that tournaments are run smoothly by assisting staff as a bracket runner/tournament organizer-Maintain a friendly environment for clients and for guests-Assist Floor Manager in maintaining a continuous schedule on streaming platform, Twitch.tv by assigning players to showcase on said platform-Perform stream management as a technical director and ensure all shots/scenes are taken to not only stream game content to emphasize a narrative between players.

● Expanded influencer relations by communicating with over 20 influencers on a monthly basis and collaborated to promote and strengthen the Summoners War brand.● 1+ years of company experience assisting with the organization of multiple country-wide gatherings and meetups tailored to maintain ROI and encourage new users to become more integrated with the community● Organize online meetups via Zoom during Covid to increase relations between the general playerbase by encouraging influencers within our program to host miniture tournaments, workshops, and side events● Provide feedback/suggestions to influencers within the influencer program to help promote growth on their respective channels ● Assist in calculating team department budget for multiple events (Shipment of prizes, Influencer Care including flights, hotels, transportation, meals; essential items for tour related materials, etc)● Provide comprehensive reports on community feedback, issues, concerns and trends to stakeholders in order to address the communities' needs● Relay information for SNS in relation to events, streams, etc to have banners and information readily available in a timely manner● Perform data analysis on influencer streams, events held (Summoners War Tour of America, Online Workshops, etc) and convert the information on readable tables via applications on Microsoft Office products (Excel, Outlook, PowerPoint, and Word)/Google (Sheets, Word, Slides)● Post content (forum post notices, game updates, retention posts) and reply to comments to engage with the community ● Assist and ensure that all game maintenances are updated correctly on a weekly basis for Summoners War Chronicles● Monitor any bugs/issues community members have with our games and report it to game developers to look into.● Act as a figure head on weekly streams to provide vital game information and interact with the community

- Provide comprehensive reports on community feedback, issues, concerns and trends to stakeholders in order to address the communities' needs- Manage our relationship with our community partners, such as fan sites, influencers, external forums and social media destinations for our brands, as well as developing programs to support these advocates- Interpret data, analyze results using critical thinking and provide ongoing reports on the community and the game- Provide feedback/suggestions to influencers within our program to help promote growth on their respective channels- Assist in organizing yearly events for userbase to continue creating a positive ROI. Including but not limited to: Organizing travel and hotel for invited influencers/guests, consulting with vendors for necessary materials to ensure the event is ran smoothly, perform basic A/V setup in venue to ensure branding is broadcasted throughout the venue- Organize online meetups for players to increase and maintain relations with the general playerbase while offering those who are unable to travel a chance to meetup with fellow players virtually.- Ensure quality control upon updates made to the game and submit any issues that may have been missed- Moderate official company streams to ensure that viewers are experiencing an enjoyable time watching while removing any negative language that may have been entered as well as engage with chat to maintain retention.

Resolve concerns including but not limited to account management, billing issues, technical support, and basic site and application navigationAssist the regular server maintenance work and the content updatesEscalate cash issues and submit bug reports to appropriate teams when necessaryPerform investigation and documentation on the game exploits, bugs and other serious technical issues in the game.Assist with the development of online manuals for players to be clear and concise Credited work: Phantasy Star Online 2, Phantasy Star Online 2: New Genesis, Phantasy Star Online 2: New Genesis Closed Beta Test

- Resolve concerns including but not limited to account management, billing issues, technical support, and basic site and application navigation- Give accurate and real-time responses to customer inquiries- Input accurate and detailed contact logs into proprietary CRM tools- Escalate issues to appropriate teams when necessary- Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives- Moderate Twitch.tv chat as a moderator for Live letters preventing any negative behaviour and spam messages - Assisted with Customer Support for the launch of FINAL FANTASY XIV expansion, Shadowbringers- Provided online social media support during the launch of Twitter pilot program (from August 2019-November 2019)

-Set-up venue for different clients via lighting, stage handling, camerawork, audio.-Ensure that any live/recorded shows in the studio is processed correctly on streaming platforms (Twitch.tv/Facebook)-Inspect the studio so that any SDI, Fiber, and/or powercables are properly secured and not a source of tripping hazards-Cooperate with floor staff of Esports Arena to create a successful environment-Expansive work with different programs and equipment such as Vmix, ATEM, Behringer Soundboard, etc.