Nathan Ho Email & Phone Number

San Diego, CA, US

San Diego, California, United States

• Conduct comprehensive competitive analysis, contributing to development of strategies for targeted markets and consumer segments
• Identify key growth areas and provided strategic recommendations for enhancing company performance
• Build business cases to help organizations understand the potential costs and benefits of a project, as well as the resources and risks needed to implement it
• Lead workstreams and small projects, collaborating with team leaders to achieve projective objectives and deliverables
• Present findings to executive stakeholders, fostering collaboration across departments to address critical business queries

San Diego, California, United States

• Led new digital strategy, design, and implementation of a web/mobile platform to innovate and improve the overall customer experience for an international Fortune 500 hospitality company.
• Execute user interviews, market research, and competitive analysis for multiple industry verticals both domestically and globally
• Champion the product roadmap, strategy and launch for customer-centric healthcare product; gathering requirements, prioritizing features, writing user stories, and conveying criteria of acceptance to our dev team
• Drive projects, product, and feature launches with both internal and external cross functional-teams
• Collaborate with UX/UI team to create a compelling website experience, iterating and conveying design compositions that best suit user needs

San Diego, California, United States

• Implemented 6+ RPA products to enhance customer-centric KPIs; efforts decreased ACH processing time by 72% within 3 months, Alternative Investment processing time by 70% within 6 months, and physical check processing.
• Partnered with analytics team to establish Tableau reporting, assessing trends of 16 intelligent automation efforts which is capitalized by multiple operations teams for day-day performance.
• Created a ROI cost avoidance framework that is utilized by executive leadership to inform future decisions in perpetuity.
• Led LeanSixSigma process improvement initiative for the Client Compensation team; effort has enabled team to efficiently review client information, thus increasing the $/month we are able to send to our clients
• Active involvement in the recruitment process, leading to the expansion of our product team from 5 analysts to 10.

San Diego, California

• Analyzed call data, form volume, & cycle times to identify opportunities for our intelligent automation product backlog.
• Orchestrated interviews and drive communication with internal stakeholders to uncover workflow inefficiencies.
• Captured business needs via deliverables such as problem statements, stakeholder analysis, workflow diagrams, root-cause analysis, solution implementation and control planning.
• Designed in-depth business cases that forecast economic benefit, development complexity, non-functional requirements.
• Created high-level automation designs for the products that our team intends to pull into upcoming sprints.
• Collaborated cross-functionally with third-party product developers, serving as main point of contact for any back-end queries throughout the SDLC.

Los Angeles Metropolitan Area

• Mined and constructed weekly data reports via Excel to provide fleet adjustments and neighborhood analysis, resulting in 27% increases in week-over-week rides per released vehicle.
• Launched 3 main company products (Bird Zeros, M365s, ES2s) across 6 major U.S. cities; partnered with local governments to maintain positive brand image.
• Augmented fraud vector detection with operations and data analytics teams, causing a positive inverse relationship between overall churn rate and vehicle retention.
• Managed central northeast portfolio of cities to streamline brand presence and optimize 3000+ locations based on foot traffic, traffic patterns, and ADA compliance.
• Tracked KPI's across cities to ensure sufficient scooter capacity existed for our gig workforce (chargers/mechanics)

San Diego, California, United States

• Mobilized a dashboard to track organizational efficiency improvements, budget spending, and cost-benefit analysis, impacting long-term ROI.
• Supported 3 executives and 1 product growth team on regulatory compliance (TCPA, CAN-SPAM) strategic projects by helping build an automation product to minimize millions in projected fines.

Los Angeles Metropolitan Area

• Assisted CEO Bob Cooper (former President of DreamWorks, HBO, and TriStar Pictures) and executives in film/TV throughout first-look deals at Broad Green Pictures and Fremantle Media.
• Executed market research and curated writer, actor, and director lists to build partnerships, obtain new clients, and acquire scripts.
• Heavy screenplay, pilot and book reading for projects in multiple genres, completing over 100+ written coverage on incoming project submissions that provided creative input to help the company make decisions on.