• Conduct comprehensive competitive analysis, contributing to development of strategies for targeted markets and consumer segments• Identify key growth areas and provided strategic recommendations for enhancing company performance• Build business cases to help organizations understand the potential costs and benefits of a project, as well as the resources and risks needed to implement it• Lead workstreams and small projects, collaborating with team leaders to achieve projective objectives and deliverables• Present findings to executive stakeholders, fostering collaboration across departments to address critical business queries

• Led new digital strategy, design, and implementation of a web/mobile platform to innovate and improve the overall customer experience for an international Fortune 500 hospitality company.• Execute user interviews, market research, and competitive analysis for multiple industry verticals both domestically and globally• Champion the product roadmap, strategy and launch for customer-centric healthcare product; gathering requirements, prioritizing features, writing user stories, and conveying criteria of acceptance to our dev team• Drive projects, product, and feature launches with both internal and external cross functional-teams• Collaborate with UX/UI team to create a compelling website experience, iterating and conveying design compositions that best suit user needs

• Implemented 6+ RPA products to enhance customer-centric KPIs; efforts decreased ACH processing time by 72% within 3 months, Alternative Investment processing time by 70% within 6 months, and physical check processing time by 62% within 2 months.• Partnered with analytics team to establish Tableau reporting, assessing trends of 16 intelligent automation efforts which is capitalized by multiple operations teams for day-day performance.• Created a ROI cost avoidance framework that is utilized by executive leadership to inform future decisions in perpetuity.• Led LeanSixSigma process improvement initiative for the Client Compensation team; effort has enabled team to efficiently review client information, thus increasing the $/month we are able to send to our clients• Active involvement in the recruitment process, leading to the expansion of our product team from 5 analysts to 10.

• Analyzed call data, form volume, & cycle times to identify opportunities for our intelligent automation product backlog.• Orchestrated interviews and drive communication with internal stakeholders to uncover workflow inefficiencies.• Captured business needs via deliverables such as problem statements, stakeholder analysis, workflow diagrams, root-cause analysis, solution implementation and control planning. • Designed in-depth business cases that forecast economic benefit, development complexity, non-functional requirements.• Created high-level automation designs for the products that our team intends to pull into upcoming sprints. • Collaborated cross-functionally with third-party product developers, serving as main point of contact for any back-end queries throughout the SDLC.

• Mined and constructed weekly data reports via Excel to provide fleet adjustments and neighborhood analysis, resulting in 27% increases in week-over-week rides per released vehicle.• Launched 3 main company products (Bird Zeros, M365s, ES2s) across 6 major U.S. cities; partnered with local governments to maintain positive brand image.• Augmented fraud vector detection with operations and data analytics teams, causing a positive inverse relationship between overall churn rate and vehicle retention.• Managed central northeast portfolio of cities to streamline brand presence and optimize 3000+ locations based on foot traffic, traffic patterns, and ADA compliance.• Tracked KPI's across cities to ensure sufficient scooter capacity existed for our gig workforce (chargers/mechanics)

• Mobilized a dashboard to track organizational efficiency improvements, budget spending, and cost-benefit analysis, impacting long-term ROI.• Supported 3 executives and 1 product growth team on regulatory compliance (TCPA, CAN-SPAM) strategic projects by helping build an automation product to minimize millions in projected fines.

• Assisted CEO Bob Cooper (former President of DreamWorks, HBO, and TriStar Pictures) and executives in film/TV throughout first-look deals at Broad Green Pictures and Fremantle Media.• Executed market research and curated writer, actor, and director lists to build partnerships, obtain new clients, and acquire scripts.• Heavy screenplay, pilot and book reading for projects in multiple genres, completing over 100+ written coverage on incoming project submissions that provided creative input to help the company make decisions on potential project acquisitions