Nathaniel Warner Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona Area

End-to-end Salesforce Sales Cloud Implementation - Led the successful end-to-end implementation of Salesforce Sales Cloud, from initial planning to final rollout on time and within budget.• Strategic Planning: Devised a comprehensive implementation strategy that aligned with the company's sales objectives and goals for the year.• Performance Improvements: Achieved outstanding results, including a remarkable 29% increase in Gross Cash Receipts (GCR) per lead, signifying the effectiveness of the Sales Cloud implementation.• Conversion Rate Enhancement: Designed thoughtful automation that led to a significant 7.4% increase in the conversion rate, translating into higher revenue generation.• Customization and Configuration: Demonstrated expertise in customizing and configuring Salesforce Sales Cloud to meet the organization's unique needs, optimizing user experience and productivity.• Data Integration: Seamlessly integrated critical sales data sources into Salesforce Sales Cloud, ensuring a unified and real-time view of customer information for the sales team.• Training and Adoption: Partnered with Pro Dev to implement a comprehensive training program to ensure the sales team embraced and fully utilized the new system, resulting in increased efficiency and proficiency.• Analytics and Reporting: Leveraged the platform's robust analytics and reporting capabilities to provide actionable insights to the sales team, enabling data-driven decision-making.• Collaboration and Communication: Fostered collaboration among cross-functional teams, facilitating smoother communication between sales, marketing, and customer service departments.• User Support and Troubleshooting: Offered ongoing user support and addressed any technical issues promptly, ensuring minimal disruptions to daily operations.• Stakeholder Engagement: Effectively engaged with key stakeholders, including sales leadership, to ensure alignment with organizational goals and objectives.

Phoenix, Arizona Area

Homegrown CRM System Development - As a seasoned Product Manager, I undertook the challenge of spearheading the development of a cutting-edge, homegrown Customer Relationship Management (CRM) system for our organization. This endeavor was marked by a commitment to Agile and Scrum methodologies to ensure rapid development, flexibility, and alignment with evolving business needs. • Agile and Scrum Excellence: Orchestrated the adoption of Agile and Scrum practices, fostering cross-functional collaboration and delivering incremental updates that were responsive to changing market dynamics.• Platform Modernization: Oversaw the modernization of our legacy CRM system, bringing it in line with contemporary technologies and industry best practices. This initiative resulted in improved scalability, security, and overall system performance.• Workflow Optimization: Led efforts to streamline processes within the CRM system, resulting in a remarkable 75% reduction in clicks and workflows required to accomplish essential tasks. This optimization significantly enhanced user efficiency and satisfaction.• Customer 360 Focus: Ensured that the CRM system centered around a "Customer 360" approach, providing our teams with a holistic view of customer data. This 360-degree view empowered our teams to deliver more personalized and effective customer interactions. • Cross-Functional Collaboration: Collaborated closely with cross-functional teams, including developers, designers, data analysts, and customer support, to gather insights and feedback, ensuring that the CRM system met the unique needs of various departments.• Continuous Improvement: Instituted a culture of continuous improvement, where regular feedback loops and user testing informed ongoing enhancements and feature prioritization.• User Training and Support: Developed comprehensive user training materials and provided robust support to ensure that all stakeholders could leverage the CRM system effectively.

Phoenix, Arizona Area

Dedicatedly striving to provide top-tier tools and systems for our call centers, I am committed to enhancing personalized interactions, optimizing diagnostics and troubleshooting processes, making informed, data-driven decisions, and fostering an exceptional user experience.Revenue-Boosting Lead Management Innovator:• Orchestrated the launch of a Lead Management solution, catalyzing a shift from transactional to relationship-based sales methods.• Resulted in an impressive $3.2M surge in revenue within the initial six months of program implementation.Seamless CRM Transition Specialist:• Collaborated closely with the Internal Tools team to seamlessly transition from an application-based CRM to a web-based CRM.• Achieved a remarkable 0% downtime, maintaining peak Sales and Support operations performance KPIs.Personalization Engine Visionary:• Acted as a strategic business liaison to the CTO organization, driving the implementation of a rule-based personalization engine.• Spearheaded content creation initiatives to deliver highly personalized sales experiences.Call Center Integration Collaborator:• Fostered strategic alliances with Call Center leadership to define integration requirements for software solutions impacting customer base growth and support operations.Data Analysis and Reporting Expert:• Leveraged advanced data analysis techniques, including SQL, Hadoop, HIVE, Tableau, and SSRS, to mine and interpret data from rational databases and Big Data sources.Agile Project Management Maven:• Translated high-level business requirements into functional user stories, bridging business needs and IT solutions.• Successfully managed feature rollouts from beta testing to enterprise-level deployments.

Passionate and results-driven professional with a proven track record of driving revenue growth, fostering a culture of trust and accountability, and championing employee development. Known for delivering world-class customer service and collaborating effectively with cross-functional teams. Adept at talent acquisition and dedicated to enhancing product offerings for exceptional customer experiences.Revenue Growth Champion:• Achieved an impressive 33% year-over-year increase in Team and Department Revenue per Day through consistent coaching and leadership of up to 45 team members.Culture Builder:• Cultivated a unique departmental atmosphere centered on trust, ownership, and accountability, fostering cohesive and motivated teams.Training Advocate:• Served as a dedicated ambassador for the Professional Development department, contributing to the training and developing over 130 Tempe agents and creating tailored training materials to meet their specific needs.Customer Service Excellence:• Delivered timely feedback on customer interactions, ensuring world-class customer service.Collaborative Leader:• Collaborated daily with fellow supervisors to drive departmental growth and success, fostering a collaborative and productive environment.Product Enhancement Contributor:• Actively participated as a member of the Product Sponsorship Team, working directly with product managers on time-sensitive projects to enhance the Reseller product and improve employee interactions with Reseller customers.Talent Acquisition Specialist:• Took ownership of the talent acquisition process, including recruitment, interviewing, hiring, and onboarding of new employees into specialized technical support and sales roles, ensuring the team's success.

• Provided world-class customer support through troubleshooting complex issue to resolution and consulting on future growth and customer success.• Continuously completed on-the-job training and certifications to improve troubleshooting skills• Provided Peer-to-Peer training through on the job shadowing as well as 1 on 1 sale training.• Constantly exceeded support and sales KPIs on a daily, bi-weekly, and monthly basis.

Greater Phoenix Area

A self-published author working on my first series, Stories from the Free City™.ABOUT THE SERIESWhen an unlikely band of shipwreck survivors encounters an ancient Primori laboratory, Jack and Blue become unknowingly tangled in the now-extinct alien race's dangerous legacy. A perverse and conceited legacy that could spell disaster for the entire universe if not expunged. Follow Jack and Blue as the responsibility falls on their shoulders to end the Primori threats that have plagued the galaxy for millions of years.Books in the Series:• The Fountain of Youth - Published November 2020• Ashes of the Old World - Published September 2021

Gilbert, Az

• Technical Training and Mentorship: Led comprehensive training sessions for novice and seasoned colleagues, equipping them with the skills to operate intricate computer-controlled machinery proficiently.• Safety Advocate: Exemplified unwavering commitment to Occupational Health and Safety Administration (OHSA) regulations, fostering a culture of safety awareness and adherence among the workforce.• Continuous Professional Advancement: Demonstrated unwavering dedication to personal and professional growth by proactively acquiring proficiency in operating cutting-edge machinery and mastering evolving processes.• Operational Enhancement: Collaborated with foremen to provide constructive insights and recommendations for optimizing workflows, ultimately driving increased production efficiency.• Precision Maintenance: Conducted systematic maintenance routines and executed precision part replacements on CNC machines, ensuring consistent peak performance and minimizing downtime.

Chandler, Az

• Customer Relations Excellence: Acted as a dedicated point of contact for customers, skillfully addressing their concerns and providing exceptional service, turning challenges into opportunities for satisfaction and loyalty.• Precision Inventory Management: Spearheaded meticulous inventory monitoring and processing, guaranteeing precise food cost calculations, contributing to cost efficiency, and minimizing wastage.• Team Empowerment: Played a pivotal role in the professional development of new and existing team members, facilitating seamless integration by providing comprehensive training on cutting-edge products and streamlined procedures.• Talent Acquisition: Contributed significantly to the hiring process by recruiting new employees, ensuring that Domino's Pizza attracted top talent and maintained a high-performing team.• Accurate Payroll Administration: Executed a well-organized system for processing weekly reports, guaranteeing that every employee received accurate and timely payroll, fostering employee satisfaction and motivation.

Associate'S Degree, Video Production

High School Deploma