Nathaniel Williams Email & Phone Number

Miami, Fl, Us

• Develop and execute a robust testing strategy in alignment with the company's software development goals and objectives.• Define quality metrics, standards, and KPIs to measure and improve the software development process.• Collaborate with stakeholders to understand project requirements, scope, and priorities, and establish testing priorities accordingly.• Lead, mentor, and manage a team of QA engineers, providing guidance, training, and performance evaluations.• Foster a culture of quality and continuous improvement within the QA team and across the organization.• Design and implement testing methodologies, processes, and best practices to ensure thorough and effective test coverage.• Develop and maintain test plans, test cases, and test scripts to validate software functionality, performance, and security.• Oversee the execution of manual and automated testing, including regression testing, functional testing, integration testing, and performance testing.• Drive the implementation of automated tools to optimize test coverage.• Work closely with development teams to integrate automated tests into the continuous integration and delivery (CI/CD) pipeline.• Collaborate with development teams to identify, prioritize, and track defects, ensuring timely resolution and effective communication.• Investigate and analyze the root causes of issues, and work with teams to implement preventive measures.• Coordinate with product managers, developers, designers, and other stakeholders to ensure clear understanding of requirements and expectations.• Provide regular updates on testing progress, defect status, and quality metrics to project stakeholders and senior management.• Continuously assess and improve testing processes, tools, and methodologies based on industry best practices and evolving technology trends.

Birmingham, Alabama, Us

• Drive QA best practices across multiple Agile/SCRUM teams• Foster cross-team and cross-department collaboration• Drive continuous improvement using tools and QA metrics to meet quality goals• Support QA efforts for projects as an individual contributor• Take action as a problem solver when issues or roadblocks to the team’s success are present • Communicate and escalate information about timetables and milestones that may not be met• Mentor QA Engineers • Advocate for high standards on test and code quality• Establish and monitor progress toward quarterly goals for each team member• Conduct quarterly and annual performance reviews• Actively participate in departmental and project team meetings• Design automated test specs in Cypress• Mentor QA Engineers in automated spec creation

Birmingham, Alabama, Us

• Develop and maintain test plans, test scripts, and test results• Perform manual System, Functional, API and Integration testing as well as Performance testing where appropriate• Contribute to the project planning process by estimating QA tasks and deliverables• Effectively document software defects and proactively communicate defect details and impact to the team• Participate in departmental and project team meetings• Communicate and escalate information about timetables and milestones that may not be met• Collaborate with the development, test automation, product support, and product management teams in an agile environment• Recommend QA and/or team process optimization improvements• Mentor and share knowledge with team members• Support your team through encouragement and by example

Birmingham, Al, Us

• Worked closely with my Development Team to produce creative and innovative solutions to complex testing problems• Proactively mitigated risks for planned epics and projects by understanding the “why?” behind our features• Designed and created automated test specs in Ruby, using Selenium, Page-Object, Watir, etc. • Designed SQL queries to test Data Integrity, Referential Integrity, and general Database Accuracy• Performed Database testing, Web testing, and REST API testing• Presented new system features and defect fixes to stake holders in bi-weekly sprint reviews• Served as team Scrum Master to promote efficiency, teamwork, and continuous improvement• Organized and facilitated project planning, daily stand-up meetings, sprint reviews/demos, retrospectives, release planning, and other Scrum-related meetings• Acted as Release Train Conductor by managing code branches, coordinating regression efforts, and performing production releases on a bi-weekly cycle

Birmingham, Al, Us

• Worked directly with Customer Success Team Members to train, teach, and consult end-users on how best to utilize our software products• Mastered each phase of our SAAS product package, including mobile, accounting, reporting, fundraising, membership, programs, and child care modules• Actively taught Customer Success Team Members through 1:1 paired case work and hands-on techniques. I empowered team members in asking the correct questions of customers to get needed answers in order to solve issues swiftly and effectively• Led the Custom Reports writing team and managed all report requests

Birmingham, Al, Us

• Consulted end-users on how best to utilize our software products• Mastered a phase of our SAAS product package to provide insight/strategy for internal team members• Worked with the Development team to provide quick resolution for defects affecting customers

Minneapolis, Mn, Us

• Directly managed seven in-store departments; Designed and maintained sales planners; Increased designated sales area by 12.7% compared to the year previous• Interviewed, trained, and performance managed employees; Developed training routines and store-wide service themes to increase guest survey scores• Trained Executive Team Lead interns in day-to-day store operations, department specific tasks, and employee management