Nathaniel Williams Email & Phone Number

Miami, FL, US

• Develop and execute a robust testing strategy in alignment with the company's software development goals and objectives.
• Define quality metrics, standards, and KPIs to measure and improve the software development process.
• Collaborate with stakeholders to understand project requirements, scope, and priorities, and establish testing priorities accordingly.
• Lead, mentor, and manage a team of QA engineers, providing guidance, training, and performance evaluations.
• Foster a culture of quality and continuous improvement within the QA team and across the organization.
• Design and implement testing methodologies, processes, and best practices to ensure thorough and effective test coverage.

Birmingham, Alabama, US

• Drive QA best practices across multiple Agile/SCRUM teams
• Foster cross-team and cross-department collaboration
• Drive continuous improvement using tools and QA metrics to meet quality goals
• Support QA efforts for projects as an individual contributor
• Take action as a problem solver when issues or roadblocks to the team’s success are present
• Communicate and escalate information about timetables and milestones that may not be met

Birmingham, Alabama, US

• Develop and maintain test plans, test scripts, and test results
• Perform manual System, Functional, API and Integration testing as well as Performance testing where appropriate
• Contribute to the project planning process by estimating QA tasks and deliverables
• Effectively document software defects and proactively communicate defect details and impact to the team
• Participate in departmental and project team meetings
• Communicate and escalate information about timetables and milestones that may not be met

Birmingham, AL, US

• Worked closely with my Development Team to produce creative and innovative solutions to complex testing problems
• Proactively mitigated risks for planned epics and projects by understanding the “why?” behind our features
• Designed and created automated test specs in Ruby, using Selenium, Page-Object, Watir, etc.
• Designed SQL queries to test Data Integrity, Referential Integrity, and general Database Accuracy
• Performed Database testing, Web testing, and REST API testing
• Presented new system features and defect fixes to stake holders in bi-weekly sprint reviews

Birmingham, AL, US

• Worked directly with Customer Success Team Members to train, teach, and consult end-users on how best to utilize our software products
• Mastered each phase of our SAAS product package, including mobile, accounting, reporting, fundraising, membership, programs, and child care modules
• Actively taught Customer Success Team Members through 1:1 paired case work and hands-on techniques. I empowered team members in asking the correct questions of customers to get needed answers in order to solve issues.
• Led the Custom Reports writing team and managed all report requests

Birmingham, AL, US

• Consulted end-users on how best to utilize our software products
• Mastered a phase of our SAAS product package to provide insight/strategy for internal team members
• Worked with the Development team to provide quick resolution for defects affecting customers

Minneapolis, MN, US

• Directly managed seven in-store departments; Designed and maintained sales planners; Increased designated sales area by 12.7% compared to the year previous
• Interviewed, trained, and performance managed employees; Developed training routines and store-wide service themes to increase guest survey scores
• Trained Executive Team Lead interns in day-to-day store operations, department specific tasks, and employee management