Nathaniel Wise Email & Phone Number

Dassai is a world renowned Japanese sake brand that is owned and crafted by Asahishuzo Co., Ltd. With over 190 years of sake brewing experience Dassai strives to craft and provide the highest quality sake with our upcoming Dassai Blue line, produced in the US.Crafted Comprehensive Customer Experience Strategy: Developed a customer journey map and created a.

Remote

Holly Hunt, a subsidiary of Miller Knoll, is a renowned luxury furniture and interior design company known for its sophisticated and elegant aesthetic.Worked closely with subject matter experts to create effective training modules for new and existing Sales and Design Specialists, resulting in a 30% reduction in onboarding time.Created and facilitated.

Framebridge is a direct-to-consumer startup company in the custom framing industry. The company allows customers to upload photography or mail in art to be framed.Leadership in CX Operations: Led a team of 50+ CX agents, ensuring day-to-day operations ran smoothly while maintaining a focus on efficiency and service quality, resulting in improved customer.

Effective Staff Scheduling: Demonstrated strong organizational skills by creating and publishing weekly and monthly schedules for a team of 45-60 CX agents, ensuring adherence to SLA goals and optimal resource allocation.Proactive Communication and Risk Mitigation: Proactively identified and mitigated risks that could hinder productivity improvements and.

Revenue Generation and Team Management: Managed two teams of up to 24 designers, contributing to 15% of the company's annual revenue.Cross-Functional Collaboration: Collaborated effectively with cross-functional teams to drive product enhancements and reduce support queries.New Designer Onboarding: Successfully onboarded and trained new designers.

Customer Escalations Management: Led the customer escalations team, effectively managing the workload of 10 colleagues and ensuring NPS and SLA goals were consistently met.Workflow Improvements: Collaborated with internal teams to create new workflow processes for incoming product, resulting in increased production accuracy, efficiency, and improved.

Standard Operating Procedures (SOPs): Created standard operating procedures (SOPs) that were instrumental in supervising and training new employees, ensuring consistency and quality in the receiving department's operations.Quality Assurance Leadership: Took charge of reviewing the work product of up to 20 work specialists for quality assurance, providing.

Color Wheel was established in 1965. A family business is your one-stop source for interior design and home décor with a focus on quality paints, custom picture framing and designer wall coverings.Vendor Management and Record-Keeping: Effectively managed vendor relationships, ordered necessary supplies, and maintained meticulous records of accounts.

Richmond, Virginia, United States

Rick's Custom Frame + Gallery specializes in designing and constructing custom frames and maintains framing contracts with leading museums and collectors in the local area including Capital One. Purchase Order Management: Documented and tracked purchase orders, processed payments from suppliers and customers, ensuring efficient and accurate financial.

Richmond, Virginia, United States

As an Administrative Assistant at VCU's Sculpture Department, I was responsible for providing essential administrative support to the department's operations. My role encompassed a range of tasks and responsibilities, including but not limited to:Event Coordination: Assisted in the planning and execution of departmental events, workshops, and exhibitions.