Nathaniel Peterson Email & Phone Number

Hartford, Ct

My duties include contacting customers to schedule evaluation appointments to determine the installation suitability for mobility products such as stair lifts and ramps. Specifically, I contact mobility-challenged customers via email or phone, and discuss the nature of their mobility troubles, and the practical description of the challenges they face. I then schedule an evaluation based on their location and availability. I create and maintain customer account files, as well as scheduling evaluation appointments, via an interface system known as Vianovo. I also field incoming calls, perform troubleshooting duties for concerned customers, and act as a liason with the evaluators. The most important aspect of my job involves establishing a meaningful and sincere connection with the customer, and doing my best to reassure them that we at Lifeway Mobility will be doing our best to make their lives easier for them.

Cromwell, Connecticut, United States

My duties included entering new client referrals into Beacon's database and interface system, scheduling and coordinating evaluation appointments with clients, coordinating with evaluators, contacting clients via email, text or telephone to schedule appointments, troubleshooting and customer service, maintaining multiple spreadsheets containing client data, collecting and processing intake forms, verifying and documenting client insurance status.

New Haven, Connecticut, United States

Filling incoming and outgoing orders, contacting sales representatives via email when requested items are unavailable, logging and filing each day's outgoing and incoming order paperwork, troubleshooting transfer issues.

Middlebury, Ct

Customer service, data entry, processing orders, providing order acknowledgements and quotes to customers via email, and troubleshooting. I also maintained spreadsheets and databases of customers, as well as answering phones, filing, and making shipping arrangements.

Meriden, Ct

My primary duties were customer service, answering phones, tracking drivers and packages via a specialized tracking program, logging drivers' progress in spreadsheets via MS Excel, emailing spreadsheets to supervisors via MS Outlook, sorting and filing paperwork, and helping drivers with any problems they encountered. Due to my proactive attitude regarding customer service, customer complaints were reduced to just two percent of my department's total business. In recognition of this, I was named Outstanding Employee of the Month for May 2012, after just three months with the company.

Groton And Meriden, Ct

As Head Cashier, my primary duties were customer service, cashier supervision, troubleshooting, answering phones, cash handling, and counting the safe. I would also man the Customer Service Desk, which involved helping customers with complaints and questions, approving and processing returns and exchanges, entering customer info into the company database, and processing complex Western Union transactions.

East Lyme, Ct

As a Shift Supervisor, my job was to deal with customer complaints and requests, supervise and deploy employees, maintain safety standards, handle cash, run registers, and make beverages.

Uncasville, Ct

As a sales associate, I waited on customers and maintained store standards of neatness and cleanliness, as well as handling cash, phones, and doing occasional inventory work.

Business Professional Certificate

Received Business Professional Certificate from Gateway Community College after passing courses in Microsoft Word, Excel, Powerpoint.

Education record

High School Diploma, General Studies

Activities and Societies: President of the Class of 1994, Drama Club