Enterprise Business Development Specialist
Current> Providing consultation for companies to enhance digital customer experience by connecting messages across channel, personalise offerings based on previous purchase behaviour, and increase security in account creation and access; resulting in increase of marketing and sales conversion rate, increase customer lifetime value, IT and end user productivity, and customer satisfaction score.> Diagnosing company stakeholders regarding challenges around siloed marketing channels, high no-show rate on bookings, customer service slow handling time, and cyber account takeover> Developing strategic relationship with new and current Twilio customers to nurture and expand partnership throughout APAC region> Supporting business’ digital transformation in omnichannel marketing & promotion, digital alerts and notifications, centralised and automated contact center, verification and identity managementPortfolio Coverage:> Channel API (Twilio Voice, Email, SMS, WhatsApp, Viber, Messenger)> Marketing Automation (SendGrid)> Centralised customer service w/ Chatbot & Voicebot Integration (Flex)> Programmable alerts & Notification (Twilio IoT)> Account Verification (Verify)> Identity Authentication (One Time Passcode)> Fraud Detection (SMS Pumping, MITM)