Nathaniel Bramasto Panduyekti Email & Phone Number

Jakarta, Id

Jakarta, Id

Promoted to Senior Associate within one year, with key responsibilities including:1. Created and monitored fraud detection tools and procedures2. Lead and promote best operational practices3. Guided and advised associates on various tasks and projects.In the past four months as Senior Associate, reassigned to manage another team with responsibilities for:1. Streamlined driver onboarding processes, eliminating bottlenecks and frictions to increase speed and… Show more Promoted to Senior Associate within one year, with key responsibilities including:1. Created and monitored fraud detection tools and procedures2. Lead and promote best operational practices3. Guided and advised associates on various tasks and projects.In the past four months as Senior Associate, reassigned to manage another team with responsibilities for:1. Streamlined driver onboarding processes, eliminating bottlenecks and frictions to increase speed and efficiency.2. Led initiatives to multiply driver supply in all service areas, achieving an all-time high.3. Managed team performance and development.4. Developed and presented progress reports to the Department Head, highlighting project milestones and areas for improvement.5. Worked with team members to enhance the driver applicant experience across all service areas.6. Launched and grew new service areas within the Indonesian market. Show less

The largest online trucking and logistics platform in Southeast Asia, providing businesses with First/Mid/Last-mile services through an on-demand marketplace platform.Key Responsibilities as Operations Assosiate:1. Managed the transportation needs of key clients on a day-to-day basis, earning commendation from senior management for resolving longstanding issues, repairing relationship with a key client.2. Created and implemented operational processes tailored for business… Show more The largest online trucking and logistics platform in Southeast Asia, providing businesses with First/Mid/Last-mile services through an on-demand marketplace platform.Key Responsibilities as Operations Assosiate:1. Managed the transportation needs of key clients on a day-to-day basis, earning commendation from senior management for resolving longstanding issues, repairing relationship with a key client.2. Created and implemented operational processes tailored for business clients.Pricing and Operational Requirements: Developed pricing strategies and operational requirements for top clients.3. Supervised service quality and resolved operational issues.4. Led quality control efforts and inspections to maintain high service standards.5. Optimized protocol logic, workflow, and system improvements.6. Directed efforts in processing cases related to claims and insurance.7. Managed and led various ad-hoc projects and assignments as needed. Show less