• Working on all Ricoh products and solutions such as MFP, Interactive Whiteboard, Production Print Machine, and Fiery. • Providing L1/L2 technical support using via phone, remote tools, and site visits if necessary. • Carrying out timely maintenance, repair, and field modifications on Ricoh equipment and customer satisfaction. • Carry out site audits of client premises • Assisting with run-up and configuration of Ricoh equipment and solutions in the Workshop when required. • Training clients in the use of Ricoh Equipment including software and print drivers.Carrying out installations of print equipment on client networks.

• Provide Internet Services to remote areas using Ubiquiti Radios and Fiber Cables. • Configure and maintain Windows Server, Netgate Firewall, Mikrotik, VPN, AD, DHCP, File Server, NAS, Cisco Access Points, and different brands of network devices. • CCTV installation, Smart Devices, and security system • Build and deploy workstations

• Built & deployed desktop/laptop workstation for Vector Ltd• Managed users via Active Directory and Application thru SCCM• Provided technical support for Vector local users and remote branches throughout New Zealand• Participated in planning and enhancement of deliverables• Documentation and reported to Team Leader and Project Manager

• Handled all incoming case support under NetSuite as Tier 1• Collected banking file formats from all New Zealand banks for the NetSuite OneWorld Project.• Troubleshooted internal hardware and software issues.• Tested the NetSuite App under Android and IOS platform for user acceptance purposes.• Resolved the domain issue of pointing Liberate website to Netsuite.

• Created and implemented various office IT-related guidelines, policies and procedures [i.e. Server installation, Active Directory, Group Policy, Database Management, Building Workstation, Network Device upgrade, Wireless Access, Multiple ISP Configuration, Stealth Software, Internal Messaging, Social Network Blocking, Authorize Internet Access, Bandwidth Monitoring, Document Transmittal procedure] • Designing, implementing and administering servers, workstation, network, back ups, cloud storage and CCTV installation• Collaborate with client IT department with their concern and provide assistance/solutions via phone call, email or personal interaction if deem necessary• Checks and approves IT related purchase order, proposals, warranty claims and licensing• Email and website administrator which include creating email for new employee, account ownership and monitor web space.• Conduct performance planning, monitoring, and evaluation among direct reports• Coach and trained IT personnel on server, network, hardware/software and licensing handling

• Managed/administered call center environment including data updating, user account security/access rights, data integrity, revising systems, quality assurance, system testing, technical documentation (policies, manuals, quick guides), orienting end users and partners on any changes, updates and initiatives• Answered customers enquiries and provides assistance/solutions via phone call, email• Ensured end-user needs are served and prioritized and that associated reporting capabilities are developed • Identified and acted on enhancements that can improve productivity, increase savings and reduce cost• Assisted in tactical and strategic planning & budgeting for the department• Conduct interview/orientation/training to new telemarketer and technical support engineer• Collaborated with the top management to come up with good solution to increase productivity, sales and good working environment.

• Conducted onsite troubleshooting and repair on Network, Computer, Multifunction Printer and cloud base storage connectivity including periodic maintenance customer training• Provided the best technology solution to growing customer company such as Cloud computing, Multifunction Printers, Scan to database solution, computers, Payroll software, Biometrics System• Answered customers enquiries and provides assistance/solutions via phone call, email or personal interaction if deemed necessary• Ensured end-user needs are served and prioritized and address the customer satisfaction for IT solution that our company has to offer. • Overseen the assessment and evaluation of IT technology applications to ensure cost/benefit/effectiveness• Prepared and updated IT-related documentation (policies, manuals and quick guides)• Coached and trained staff in Field Engineer