Assisting franchise candidates by responding to their inquiries and providing in-depth knowledge to franchise candidates. • Demonstrates in-depth knowledge of brands and services to franchise candidates• Set and achieve department’s sales goals on a monthly and quarterly basis• Collaborate with co-workers on ways to elevate and evolve procedures

Successful, planning, execution, and completion of projects within the team. With a combination of administrative, organizational, and communication skills to ensure that projects are delivered on time and within scope.• Participate in project evaluations to identify areas for improvement.• Created customer specific content in the form of data collection or gift set material.• Ability to analyze project data and make informed decisions.• Collaborate with project managers to define project scope, goals, and deliverables.

Drive improvements in customer satisfaction across all channels • Coached and mentored team members with a focus on professional development and understanding customer needs • Developed data management tools to analyze metrics to measure the growth and performance of the team members• Developed and lead end-to-end project plans and ensured on-time delivery of essential success programs• Treating success as a product, brainstorming and implementing continuous improvement measures to maximize impact on the customer experience

Serve in a key role that partners with various other departments, including Human Resources, Marketing, Research, and others, to promote various household name brands• Assist in creating and implementing effective marketing campaigns to drive sales and generate brand awareness/loyalty. • Collect loyalty data and report updates on monthly, quarterly, and annual department goals. • Respond to guest feedback submitted through various platforms and mitigate the impact on the franchisee while securing the overall brand’s integrity. • Manage vendor relationships to ensure all company needs are met efficiently. • Identify fraudulent use of company assets and adjust the system as needed to eliminate the risk of future fraud.

Managed a wide brief of responsibilities on behalf of guest relations • Managed web-based performance applications to ensure customer feedback was addressed appropriately and ensured guest satisfaction. • Managed and reported key metrics regarding fraud, sales and store traffic. • Collaborated with the marketing team to build and deploy effective marketing programs, tailored for each region.

Facilitated on-the-job coaching, developing educational material and organizing training sessions for new hires while supporting all other departments and sales goals. • Train service staff in proper fine dining etiquette and service techniques at multiple restaurant locations.• Assist in expansion of company social media presence and marketing efforts.• Collaborated with team members to achieve sales and marketing goals