Nathaniel Crain Email & Phone Number

Mesa, Az

Responsible for all operations within the service department (commercial and residential) including budgeting, yearly business plan development, and process improvements. Developed appropriate incentive programs for each role within the division and managed all personnel to KPI's associated with their impact on the performance of the organization. Proposed and managed the company's first transition to mobile operations in the field. Proposed and managed the migration of all company historical and accounting data to a new cloud based service management software. Demonstrated ability to grow departments year over year in both revenue, gross profit, and net profit.

Mesa, Az

I work with the executive team to build the direction of the organization. This includes an overall strategy for all divisions as well as a detailed business plan for the construction division (which is directly under my purview). I set all policies and procedures in the construction division for both field and office personnel. I work directly with engineers, architects, and general contractors whenever needed on construction projects. I serve as the subject matter expert for all needs related to contract documents including, but not limited to, contracts, scopes of work, specifications, plans, and applicable city building codes. I routinely inspect our projects in the field for quality control. I work with the owners of new construction projects after completion to ensure timely and adequate maintenance programs are put under contract. I audit all projects to provide a cost analysis to both the construction team and the estimation team to identify errors and areas for improvement. I teach weekly project management courses for my personnel to teach them not only the "how" of project management and administrative duties, but also the "why."

Mesa, Arizona

Managed company resources on construction projects to insure all projects came in on time and within the budget. Generated reports on projects and audited the job-cost system to find recommendations for field and estimation teams. Specialized in identifying deviations in the project from the contract documents such as conflicts and ambiguities. Processed and tracked all change orders on each project. Negotiated pricing with general contractors. Worked directly with architects and mechanical/structural engineers to resolve conflicts. Worked with engineers to develop BIM drawings on projects when necessary.

Mesa, Az

Developed policies and procedures for the construction and service departments. Created necessary forms for documentation. Wrote procedures manuals for office personnel in both departments. Managed office staff to ensure A/P, A/R, billing, payroll, and service dispatching were being properly processed and executed. As the subject matter expert, directed the update of the company's accounting software. Trained the office staff on the new software and worked with the software developer to troubleshoot the problems as they arose.

Mesa, Az

Performed office and clerical tasks including purchasing, accounts payable, accounts receivable, service billing, service dispatching, and preparing quotes/bids on projects. Maintained the company filing system. Worked to become the subject matter expert on the company's accounting software. Assisted the department heads for both the service and construction departments as needed.

Mesa, Az

Learned sheet metal fabrication and operation of shop equipment. Fabricated duct for all construction projects. Coordinated logistics for duct fabrication and deliveries. Welded black iron grease duct in both the shop and in the field.