Nathaniel Sizemore Email & Phone Number

Green Bank, Wv

- Managing a team to develop and support software for the Observatory's instruments and process the data obtained from observations, with a focus on documentation, architecture, and release engineering- Involved in daily management of team, as well as collaborating with other division heads for Observatory-wide planning- Using scrum methodology within development team- Developing software architecture documentation using attribute-driven design (ADD) for multiple projects- Deployed new continuous integration system for Software division in Q4 2017, resulting in more efficient deployments, greater test coverage, and faster issue resolution times; led successful effort to update operating system of the Green Bank Telescope's Monitor and Control (M&C) systems in 2019- Mentored summer students in 2019 and 2020- Accepted into the Observatory Leadership Cohort in 2020- Promoted to Software Engineer II in 2018, Software Engineer III in 2020, and became Group Lead in 2022- Serving as an Observatory ombudsman since 2021

Lewisburg, Wv

- Performed tier 2 IT support by phone, remote support tools, and site visits of Windows-based PCs, peripherals, servers, networking hardware, and software applications for multiple agencies- Assisted tier 1 staff with phone support during high call volume- Proposed, demonstrated, and implemented new knowledge base system to improve communication and documentation throughout WVOT, including authoring over 500 pages of content and building a consistent approval process- Worked remotely and independently, while also collaborating with other teams within OT- Mentored students participating in the WVOT summer intern program- Promoted to ITCA2 in March 2013

- Created and edited documents including white papers, newsletters, presentations, video summaries, and online material for Microsoft High Performance Computing group- Created both content and design of Web site educating users about porting software from Unix to Windows per client specifications

- Supported laptops, workstations, and smartphones running Linux (Ubuntu), Mac OS X, and Windows (XP - 7) at Google’s campus in Mountain View, CA for up to 150 walk up customers per day, in addition to handling online support requests- Used Web-based, in-house tools to manage support tickets, network configuration, hardware allocation, inventory management, documentation of known issues, etc.- Ensured the highest quality of customer support possible by keeping service level agreements, prioritizing requests, and solving challenging issues as part of a team

- Provided technical support for a variety of scientific and development products via email and phone- Release engineering; duties included working with both scientists and developers to produce, test, and deploy software using GNU Autotools to multiple target platforms including Linux, AIX, Windows, and Mac OS X- Worked with other members of productization group to bring Tech-X’s first five commercial products (OOPIC Pro, OptSolve++, FastDL, VORPAL, and GPULib) to market, changing the company’s commercial revenue from zero to over $1,000,000 annually- Created and maintained documentation of products for both end users and developers; edited grant proposals and publications for research groups- Management of content and features of multiple internal and external Web sites; deployed e-commerce solution using osCommerce, allowing Tech-X to sell software online for the first time

Oak Ridge, Tn

- Converted and optimized plasma computer simulation from C-based serial algorithm to a C++ parallel algorithm using Message Passing Interface (MPI) - Designed, implemented, and analyzed data from an object-oriented computer simulation of packet-based networks written in C++ - Presented findings at International Conference on Chaos and Nonlinear Dynamics poster session - Co-authored research paper on work: David E. Newman, Nathaniel D. Sizemore, Vickie E. Lynch, Benjamin A. Carreras. Growth and Propagation of Disturbances in a Communication Network Model. HICSS 2002: 64

New Wilmington, Pa

- Supervised laboratory for undergraduate computer science class - Presented material to students, answered questions relating to the lab, and graded assignments

New Wilmington, Pa

- Administered Math/CS Department's Linux-based computer lab

New Wilmington, Pa

- Provided technical support for Psychology Department's information systems, including Windows 98-based PCs and Unix servers

New Wilmington, Pa

- Provided over-the-phone and on-site hardware and software support for the Westminster College campus computer network to both students and staff

- Wrote reviews and cataloged documents, including World Wide Web sites and other online documents - Inspected other editors' work as quality control